Note: The job is a remote job and is open to candidates in USA. ModMed is a healthcare technology company that develops an AI-enabled, specialty-specific cloud platform for medical practices. The Manager, Project Management will lead a team of Project Managers responsible for implementing ModMed’s product suite, managing operations and escalations, driving process improvements, monitoring KPIs and quality standards, and collaborating with stakeholders on capacity and budgets.
Responsibilities
- Oversee daily operations of their Project Management team (30%): This includes staff 1:1s, internal and external reviews of project portfolios, escalation management, talent development, performance reviews, merit conversations, liasoning with other ModMed department leaders, and any other functions necessary to manage the team's activities
- Departmental Initiatives & Process Improvement (30%): Participate as part of the overall Project Management team overseeing process improvements, the pursuit of KPIs like CSAT or time to activation, development of new implementation methodologies to achieve scale, and support of any other departmental initiatives as necessary
- Status Reporting & Stakeholder Readouts (15%): Regular readouts on team/vertical/segment status, including portfolio reviews for ModMed stakeholders, overall business reviews for leadership, or review of achievements/developments for fellow Managers of Project Management
- Quality Standards & CSAT Management (15%): Ensure quality standards are upheld by regularly reviewing Project Manager performance, leveraging CSAT data to inform decision making or coaching, following up with and resolving issues from CSAT detractors, and calling attention to pervasive issues that can be solved
- Capacity & Budget Collaboration (10%): Collaborate with Senior Manager, Director, or VP resources to ensure capacity is managed appropriately against forecast and budget
Skills
- 1-3 years leading a team of project managers
- Related Experience: 3-5 years of experience in Project Management or similar/related fields
- Bachelor's Degree strongly preferred: Field of Study: Business, Healthcare
- Certification: PMP strongly preferred
- Healthcare background preferred
Benefits
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k) matching contribution of 50% of your contribution deferred on up to 6% of your compensation; after one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
- Generous Paid Time Off and Paid Parental Leave programs
- Company-paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities
- Dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
Company Overview
Company H1B Sponsorship