Note: The job is a remote job and is open to candidates in USA. Liquidity Services operates a B2B e-commerce marketplace for surplus assets. The Manager, Product Management will lead Product Owners and a Production Support Analyst while owning an assigned product, overseeing backlogs and roadmaps, aligning stakeholders, supporting Agile delivery, and managing production issues across business-critical technology platforms.
Responsibilities
- Lead, coach, and support a team of Product Owners and a Production Support Analyst, providing day-to-day guidance, priority alignment, performance feedback, and professional development
- Manage and maintain the product backlog for an assigned product area, including defining features, user stories, acceptance criteria, priorities, and release readiness
- Provide oversight across multiple product backlogs to ensure priorities are aligned with business goals, customer needs, operational impact, technical dependencies, and available delivery capacity
- Partner with senior Product Management, technology leadership, operations, sales, customer support, legal/compliance, and other stakeholders to define product priorities, clarify trade-offs, and support roadmap execution
- Translate business objectives, technical workflows, operational needs, and functional requirements into clear product direction, actionable user stories, and measurable acceptance criteria
- Ensure Product Owners effectively represent the voice of the user by incorporating customer, seller, buyer, employee, and internal stakeholder perspectives throughout the product delivery lifecycle
- Facilitate requirements discovery and refinement with internal and external stakeholders, probing for hidden requirements, clarifying ambiguity, and ensuring shared understanding before development begins
- Break down strategic initiatives, epics, and enhancement requests into deliverable increments that can be estimated, prioritized, developed, tested, and released by Agile delivery teams
- Guide Product Owners in backlog refinement, sprint planning, story readiness, stakeholder communication, defect prioritization, and release preparation to ensure consistent product delivery practices
- Collaborate with cross-functional teams, including Product Management, UX/UI, engineering, QA, architecture, operations, support, and business users, to deliver product improvements that meet business and user needs
- Communicate product priorities, delivery status, risks, dependencies, release plans, and backlog changes clearly and transparently to stakeholders, leadership, and delivery teams
- Participate in and support Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, retrospectives, product demos, and release planning, as needed across assigned product areas
- Serve as a subject matter expert for assigned products and provide escalation support for product questions, production issues, operational impacts, and delivery decisions
- Partner with UX/UI professionals to validate user flows, support usability testing, review design recommendations, and ensure product solutions are intuitive, efficient, and aligned with user needs
- Assess, prioritize, and communicate the impact of production defects, enhancement requests, technical debt, and operational issues in partnership with Product Owners, QA, development, and business stakeholders
- Ensure team deliverables meet agreed-upon quality standards, business requirements, compliance needs, non-functional requirements, and release expectations
- Support production issue triage and escalation by helping determine business impact, urgency, user communication needs, and appropriate resolution priority
- Ensure appropriate user documentation, release notes, training materials, support guidance, and internal communications are prepared for product releases and major changes
- Partner with customer support, operations, training, and business teams to ensure users understand product functionality, upcoming changes, and process impacts
- Maintain effective use of Jira or related work management tools, ensuring backlogs, priorities, statuses, dependencies, defects, and delivery progress are accurately represented
- Identify opportunities to improve product delivery processes, backlog management practices, stakeholder engagement, documentation standards, and team operating rhythms
- Balance hands-on Product Owner responsibilities for an assigned product with team leadership responsibilities across the broader product ownership function
- People Manager: This position has direct supervisory responsibility for one or more employees, including performance management, coaching, development, and day‑to‑day oversight of work activities
Skills
- Bachelor's degree or equivalent experience
- Minimum of 5 years of product management, product owner, business analysis, technology delivery, or related experience supporting web-based or enterprise software products
- Experience supporting complex technology platforms, operational workflows, integrations, and cross-functional business processes
- Experience working with Agile/Scrum delivery teams, offshore or distributed development teams, and production support processes
- Active certification in one or more of the following is a plus: CSPO, A-CSPO, CSP-PO, PSPO I, PSPO II, PSPO III, SAFe POPM, PMI-ACP, PMP, or related Agile/product management certification
- Strong working knowledge of Agile/Scrum product delivery practices, including backlog management, sprint planning, story refinement, release planning, demos, and retrospectives
- Demonstrated ability to lead, coach, and mentor Product Owners or related product delivery roles while also managing individual product ownership responsibilities
- Strong understanding of Internet technologies, web-based software development, system integrations, APIs, data flows, and technical dependencies sufficient to partner effectively with engineering and architecture teams
- Experience working with distributed, offshore, or cross-functional development teams, including engineering, QA, UX/UI, architecture, business operations, support, and compliance partners
- Proficiency with Jira, Confluence, Azure DevOps/Visual Studio Online, or related work item, backlog, documentation, and defect tracking tools
- Proficiency with Microsoft Teams, Excel, Word, PowerPoint, OneDrive, and SharePoint for collaboration, reporting, documentation, and stakeholder communication.
- Able to set expectations, reinforce accountability, and create a productive team environment across multiple product areas
- Able to guide direct reports through ambiguity, competing priorities, and changing business needs while maintaining focus on outcomes
- Able to make sound prioritization decisions by balancing business value, user impact, operational urgency, delivery capacity, and risk
- Able to influence stakeholders and delivery partners without relying solely on authority, using clear rationale, shared goals, and respectful challenge
- Able to address performance, communication, and delivery concerns directly and constructively while preserving trust and professionalism
- Able to identify when issues require escalation, when decisions can be delegated, and when alignment is needed across leadership, stakeholders, or delivery teams
- Able to foster transparency, ownership, and follow-through within the team by ensuring commitments, dependencies, risks, and decisions are visible and understood
- Able to balance hands-on product ownership responsibilities with people leadership, coaching, and cross-product oversight
- This position is primarily performed in a home office or other approved remote work environment. The employee is expected to maintain a safe, secure, and distraction-free workspace with reliable internet access. Duties primarily involve prolonged periods of sitting, working on a computer, and communicating via phone and video conferencing
- The employee must be able to frequently use a computer, keyboard, mouse, and other standard office equipment, as well as communicate effectively with colleagues, customers, and business partners. Occasional lifting of office materials or equipment up to 15 pounds may be required
- Occasional travel may be required for meetings, training, or business needs (up to 10%)
- Minimum of 2 years of direct or indirect people leadership, team lead, mentoring, or supervisory experience preferred
Benefits
- Annual discretionary bonus
- Healthcare (medical, dental, vision, prescription drugs, FSAs)
- 401(k) plan
- Paid time off (PTO) and holidays
- Paid parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Professional development and tuition assistance
- Remote work environment
Company Overview
Company H1B Sponsorship