Note: The job is a remote job and is open to candidates in USA. Gorilla Commerce is a commerce company seeking a Manager, PLM & Product Data to serve as the business owner and super-user of its product lifecycle management platform. The role owns PLM configuration, product data governance, workflows, adoption, vendor partnership, roadmap development, and support for PLM–ERP integration.
Responsibilities
- Own the day-to-day health, configuration and evolution of the PLM platform
- Act as the internal authority on how PLM should be structured and used across parent and SKU hierarchy, specifications, BOMs, materials, supplier and factory records, quotes and costing
- Determine whether an issue is best solved through configuration, data architecture, process design or vendor development
- Own integration keys and mappings between PLM and the ERP
- Own product data quality as an ongoing discipline rather than a periodic cleanup
- Establish validation standards, naming conventions and audit routines that prevent errors upstream
- Reconcile PLM against ERP master data and resolve discrepancies at root cause
- Close residual implementation gaps across product hierarchy, suppliers and factories, BOMs, color/size and supplier quote data
- Design and govern state models, approval workflows and revision control
- Define how specification and BOM changes are requested, approved, tested and released
- Assess downstream impact of data and configuration changes before release
- Establish clear decision rights across this role, functional owners, IT and leadership
- Drive adoption across a distributed sourcing organization as a core deliverable of the role
- Build and maintain SOPs, training materials and onboarding for new users
- Move remaining product workflows off spreadsheets and email and into PLM
- Identify recurring process failures and resolve the root cause rather than the symptom
- Own the day-to-day relationship with the PLM software vendor
- Manage tickets, requirements, testing and feature scoping independently, escalating commercial matters to the VP
- Own the business-side PLM roadmap and translate business needs into practical system and process solutions
- Sequence future capability including deeper Level 2 and 3 BOM structure, packaging governance and claims data
- Support the IT-led PLM–ERP integration through requirements definition, mapping validation and UAT
- Diagnose whether issues originate in source data, PLM configuration, integration logic or the ERP
- Keep integration keys complete and accurate across all active SKUs
Skills
- 5+ years in PLM, product data management or product operations, including direct ownership of a PLM or comparable product-data platform
- Strong grasp of product hierarchy, multi-level BOMs, specifications and revision management
- Experience maintaining product data integrity against an ERP, including reconciliation and integration keys
- Experience designing or governing approval workflows and version control
- Advanced Excel and confident handling of large product datasets
- Excellent written and verbal English
- Experience through a PLM implementation or major system rollout
- Vendor management experience with software providers
- Experience in Centric PLM would be a plus
- Familiarity with REST APIs, integration mapping and UAT
- Python, SQL or Power Query for data reconciliation and automation
- Exposure to packaging, artwork or compliance documentation data
- Background in consumer products, retail, sourcing, manufacturing, apparel, footwear or hardlines
- High ownership and accountability
- Strong systems and structured-data thinking
- Comfortable acting as a data gatekeeper
- Independent problem solver — brings recommendations, not questions
- Clear communicator across time zones and functions
- Builds processes and standards that scale
Benefits
- This is a fully remote position
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