Note: The job is a remote job and is open to candidates in USA. Aegon is the employer seeking a Manager, Group Billing Operations. The role leads remote teams handling premium processing, cash application, and billing support for employer-sponsored benefits, while partnering with BPO teams, customers, brokers, and internal stakeholders. It also focuses on team performance, issue resolution, reporting, compliance, and process improvement.
Responsibilities
- Lead remote teams responsible for premium processing, cash application, and group billing operations
- Set team objectives, establish priorities, and ensure operational goals are achieved
- Manage team performance through coaching, development, performance reviews, and employee relations activities
- Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations
- Oversee complex billing exceptions, payment discrepancies, and cash application processes
- Analyze operational data and reporting to monitor performance and support business decisions
- Identify and implement process improvements that enhance efficiency and customer experience
- Foster strong cross-functional partnerships and ensure effective communication across teams
- Ensure compliance with company policies, procedures, and operational standards
Skills
- • Bachelor's degree in a business-related field or equivalent experience
- • Five years of experience working in an operations environment
- • Two years of supervisory/management experience
- • Problem-solving, analytical and decision-making skills
- • Written/verbal communication and interpersonal skills
- • Ability to handle multiple responsibilities under pressure
- • Ability to grasp technical and complex concepts and convey to staff and internal/external customers
- • Proficient using MS Office products
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
- • Experience in the insurance/financial services industry
Benefits
- Hybrid work arrangement
- This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.
Company Overview