Note: The job is a remote job and is open to candidates in USA. BCD Travel is a global travel management company, with a Media & Entertainment division serving artists, sporting teams, labels, media, and production companies. The Operations Manager leads day-to-day operational delivery, performance, client relationships, people leadership, resource planning, and continuous improvement across assigned accounts and teams.
Responsibilities
- Lead the delivery of operational services across assigned accounts and teams
- Ensure achievement of all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards
- Monitor operational performance, identify trends, and implement corrective actions where required
- Ensure operational readiness for client launches, events, and business continuity requirements
- Act as the primary escalation point for client service issues and operational challenges
- Identify opportunities to enhance the client experience and strengthen retention
- Partner with Account Management, Technology, Finance, HR, and Supplier Relations teams to achieve business objectives
- Lead, motivate, coach, and develop high-performing teams
- Manage operational budgets and resource allocation
- Support business growth, client retention, and commercial initiatives through operational excellence
Skills
- Proven experience managing operational teams within a service-driven environment
- Experience leading performance management, coaching, and employee development activities
- Strong stakeholder and client relationship management experience
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Experience using performance metrics to drive operational improvements
- Experience within travel, media & entertainment, VIP services, hospitality
- You have a strong analytical and problem-solving capability
- You also can use data to inform decision-making
- Experience in an Out of Hours Operation is desired
- Change management or continuous improvement experience is a plus
- Knowledge of industry technology platforms and operational reporting tools is preferred, but not required
Benefits
- Flexible work-life balance
- Unique, often global, experiences that empower you to develop and grow within the organization
- Charitable activities in communities across the globe
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Company Overview
Company H1B Sponsorship