Note: The job is a remote job and is open to candidates in USA. Direct Travel is a travel management company providing business travel, personalized experiences, and meetings and events services. The Manager Leisure Sales role leads a specialized leisure sales team, driving sales and revenue growth while mentoring advisors, strengthening partnerships, optimizing marketing and operational processes, and maintaining service standards.
Responsibilities
- Managing, mentoring and coaching staff advisors, branch supervisors and branch managers within the team to ensure that all quality and service standards are met
- Responsible for ensuring that standard operating processes and procedures are adhered to. This includes GDS script usage, CB+ ResCard and invoicing standards and CB+ Marketing coding standards
- Work with Direct Travel’s Marketing team to optimize lead generation programs to grow business within each team and to effectively market travel opportunities to new and current clients
- Assist in coordination of scheduling for regional offices with backup procedure if necessary
- Ensure employees are compliant with all company policies and processes
- Ensure customer service standards per Direct Travel’s policy manual
- Work directly with Advisors on any error issues to resolve while keeping the management team informed
- Provide ongoing training support to regional advisors and teams with a particular focus on sales growth and strategic partnerships
- Participate in all Management meetings, Virtuoso events when required
- Escalate issues to the next level of management as necessary
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
- Organize and participate in local/regional events to promote travel, drive leads, and close sales
- Collaborate with Operations to optimize processes and efficiencies with a focus on travel advisors
Skills
- Minimum 8 years travel agency experience
- Proficiency in Microsoft Office Software
- Ability to demonstrate leadership along with personal and organizational integrity
- The capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Must be legally authorized to work in the US or Canada and have unrestricted work authorization
- Travel to Regional offices within North America as needed
- Action-focused, pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- GDS Experience an asset
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Employee rewards and recognitions program
- Total Rewards Package including Wellness initiatives
- Total Rewards Package including Sustainability initiatives
- Total Rewards Package including DE&I initiatives
- Total Rewards Package including Mental Health Support
- Remote position
Company Overview