Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The Associate Director of Business Operations leads enterprise strategic initiatives involving operational efficiency, technology enablement, process simplification, operating model transformation, and data-driven performance management across UHC Payment Integrity and the broader organization. The role partners with cross-functional and external stakeholders to deliver measurable improvements in cost, quality, compliance, and provider experience.
Responsibilities
- Strategic Programs and Initiatives Leads and manages high visibility strategic initiatives focused on process improvement, technology enablement, revenue generation, and provider experience Serves as a key leader for the UHC PI Medical Documentation Simplification program and related enterprise efforts
- Business & Operating Model Transformation Plans, designs, and implement enterprise medical documentation strategies that improve efficiency, scalability, and financial performance Identifies and eliminates inefficiencies across documentation intake, routing, storage, and retrieval Translates strategic priorities into actionable operating models and execution roadmaps
- Technology, Data & AI Enablement Partners with technology teams to support automation, AI enablement, and system integration initiatives Translates business needs into technology and operating model requirements Advances automated performance reporting and analytics to improve transparency, governance, and decision-making
- Enterprise & Cross-Functional Leadership Support alignment discussions across operations, business partners, and product teams Champion consistent, high-quality provider and stakeholder experiences
- Performance Management & Insights Establishes integrated frameworks to monitor, manage, and oversee performance against cost, quality, experience, and compliance objectives Uses insights to drive continuous improvement and inform strategic priorities Identifies additional opportunities to refine or expand reporting aligned with enterprise priorities
Skills
- 5+ years combined experience across Payment Integrity, Revenue Cycle Management, Encounter/Claims Processing, and/or Provider Network
- 3+ enterprise and cross functional program management experience, including senior and executive level stakeholder engagement
- Experience with enterprise claims processes and products/platforms
- Experience within the health insurance industry, including regulatory and industry knowledge
- Proven ability to drive business performance in high growth environments using governance frameworks, performance models, and structured operating rhythms
- Demonstrated success leading strategy discussions and driving alignment and decision making across diverse teams
- Medical documentation system experience such as Electronic Medical Record systems
- Proven solid communication, negotiation, and influence skills
- Proven ability to integrate multiple perspectives while remaining decisive
- Proven excellent problem solving, planning, and execution skills
- Proven executive level communication and change management experience
Benefits
- Remote work from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Development for other roles you may be interested in
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