Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing healthcare organization providing personalized, virtual behavioral health treatment. The Manager, Inside Sales leads the Admissions team, ensuring efficient client admission operations, achievement of admission quotas and KPIs, high-quality service, and effective coordination with prospective clients, families, referral sources, and internal teams.
Responsibilities
- Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
- Lead hiring, training and performance reviews for Admissions Coordinators
- Coordinate team schedules and workload distribution to ensure efficient operations
- Responsible for delivering high contact center service levels and call quality
- Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Develop and implement best practices across the Admissions and Discharge process
- Partner with Executive Leadership to update the business on Admissions team performance
Skills
- 3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- Experience with Salesforce
- Strong proficiency in multitasking and operating in a high-paced environment
- Proficiency in Microsoft Office and Google Suite
- Experience in behavioral health is a plus
- Familiarity with HIPAA policies is a plus
Benefits
- Comprehensive benefits for all full-time employees.
- A target performance-based bonus.
- The cost for the Florida fingerprint based background check will be paid for in full by Charlie Health.
- Remote work
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