Note: The job is a remote job and is open to candidates in USA. SpaceXAI is focused on creating AI systems that enhance human understanding of the universe. They are seeking a Manager for Human Data Operations to lead the Human Data function, ensuring the delivery of high-quality training data and managing multiple teams to support rapid model development.
Responsibilities
- Own end-to-end quality and delivery for critical Human Data projects while ensuring accuracy, consistency, and guideline adherence at scale
- Lead, coach, and grow a team of Team Leads and AI Tutors (full-time and contractors), including performance management, career development, and talent pipeline building
- Manage a globally distributed workforce spanning multiple employment types (full-time employees and contractors), fostering strong collaboration and consistent standards across time zones
- Collaborate closely with Members of Program Staff, Go-to-Market teams, and Engineering teams to understand model needs and translate them into clear data requirements and labeling strategies
- Define and continuously improve operational standards, annotation guidelines, taxonomy, and quality assurance processes
- Drive efficiency and scalability by identifying and resolving bottlenecks, implementing process improvements, and leveraging metrics/KPIs to track performance (e.g., send-back rate, tutor utilization, lead time)
- Recruit, hire, and develop top talent while maintaining a high-performance, meritocratic culture with strong accountability
- Build and iterate training programs, certification processes, and onboarding systems for new team members and leaders
- Act as the voice of the tutors while connecting Team Leads with Human Data Engineers to drive continuous improvement
- Report on program status, risks, and outcomes to senior leadership while fostering cross-functional alignment
Skills
- 2+ years of people leadership experience, including managing Team Leads or equivalent managers, with a proven track record delivering high-quality operations at scale (e.g., in data annotation, AI training/evaluation, content quality, operations, or similar domains)
- Basic understanding of AI/ML concepts and how high-quality training data impacts model performance
- Familiarity with project management tools such as Notion, JIRA, Linear, or Axiom
- Strong track record of building and improving data quality systems and operational processes
- Demonstrated ability to manage performance, develop talent, and scale teams in a fast-paced environment
- Experience managing a globally distributed workforce with mixed employment types (full-time employees and contractors)
- Proficiency in SQL and data analysis, with the ability to use metrics to drive continuous improvement (Lean principles or similar a plus)
- Specialty or strong domain expertise in at least one of the following areas: Finance, STEM, Coding/Software Engineering, or other technical fields
- Excellent communication and interpersonal skills with the ability to build rapport quickly and align stakeholders
- Strong organizational skills with high attention to detail and a proactive, problem-solving mindset
- Previous experience building or scaling a Human Data / AI Tutors organization from early stages
- Strategic thinking combined with strong hands-on execution
- Experience creating training programs and certification frameworks at scale
- Passion for building high-performing, meritocratic teams
Benefits
- Equity
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short & long-term disability insurance
- Life insurance
- Various other discounts and perks
- Health insurance for eligible U.S. based positions
- 401(k) plan for eligible U.S. based positions
- Paid sick leave for eligible U.S. based positions
Company Overview
Company H1B Sponsorship