Note: The job is a remote job and is open to candidates in USA. Riverbed Technology is a provider of AI-powered observability and acceleration solutions that help organizations improve digital experiences and IT efficiency. The Manager, Global People Operations will lead daily global HR Operations delivery, manage a small team, oversee HR systems and data, improve employee lifecycle processes, and collaborate with cross-functional teams on compliance, payroll, benefits, and special projects.
Responsibilities
- Lead, coach, and support two HR Operations team members by setting priorities, guiding workloads, monitoring service delivery, and creating a collaborative, inclusive, and service-oriented team environment
- Oversee HR systems, employee data, Workday administration, reports, dashboards, and integrations to help ensure accurate records, reliable reporting, strong data integrity, and effective use of HR technology
- Support key employee lifecycle processes, including onboarding, offboarding, employee questions, HR case routing, and stakeholder support, with a focus on timely, accurate, and customer-focused service delivery
- Support HR compliance activities, audits, I-9 and E-Verify processes, background checks, data security reviews, policy administration, and related documentation in alignment with company requirements and applicable labor laws
- Identify and implement opportunities to improve HR Operations workflows, documentation, employee self-service, reporting, and cross-functional collaboration, using technology and automation where appropriate while maintaining privacy, governance, and human oversight
- Partner with Payroll, Benefits, HR, and Finance teams on payroll exceptions, compensation and benefits documentation, leave-related support, invoice processing, approvals, and special HR projects
Skills
- 6+ years of progressive experience in HR Operations, HRIS, People Operations, or a related HR function, preferably in a global environment
- Strong HRIS experience, preferably with Workday
- Strong analytical, auditing, dashboard management, and reporting skills, including experience creating recurring and ad hoc reports
- Understanding of employment laws, HR compliance requirements, data security practices, and policy administration
- Experience with process design, workflow optimization, documentation, and continuous improvement within HR Operations
- High level Proficiency with Microsoft Office, especially Excel Reporting
- High degree of professionalism, discretion, diplomacy, and sensitivity when handling confidential information
- Strong communication skills, with the ability to work effectively with employees and stakeholders at all levels
- Ability to manage multiple priorities and projects in a fast-paced environment
- 2+ years of people management, team lead, or operational oversight experience preferred
- Experience with tools such as NetSuite, Docebo, performance systems, ATS platforms, or other HR technologies is a plus
Benefits
- Flexible workplace policies
- Employee resource groups
- Learning and development resources
- Career progression pathways
- Community engagement initiatives
- Global employee wellness programs supporting the physical, emotional, and financial well-being of employees
- Benefits & Perks vary by Country.
Company Overview
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