Note: The job is a remote job and is open to candidates in USA. Bentley Systems is a software company providing digital twin and infrastructure solutions for transportation, water, energy, cities, and other infrastructure sectors. The Manager, Event Operations serves as the day-to-day operational project lead for flagship events, coordinating planning, workstreams, readiness, agencies, partners, and onsite execution while improving event delivery processes.
Responsibilities
- Serve as a day-to-day operational project lead for Bentley’s flagship programs, including the User Conference and Year in Infrastructure Awards program
- Build and maintain integrated workback schedules, critical paths, and milestone plans across all phases of delivery
- Facilitate planning cadence, workstream meetings, readiness reviews, and issue-resolution forums that keep programs moving forward
- Coordinate accountability and follow-through across internal teams, agency partners, and stakeholders, helping ensure commitments are met and dependencies are proactively managed
- Identify risks, facilitate decisions, and escalate issues before they impact delivery
- Maintain visibility into cross-functional dependencies and ensure decisions, action items, and milestones remain on track throughout the event lifecycle
- Partner closely with the VP of Global Events to ensure strategic vision and experience objectives are translated into executable plans
- Coordinate operational readiness across registration, housing, transportation, food and beverage, staffing, keynote, content, show floor, speaker logistics, executive programs, and onsite support workstreams
- Partner with Experience Design and Programming & Content Operations teams to ensure creative, content, and production requirements are translated into executable plans and delivered according to schedule
- Facilitate operational readiness reviews and support issue resolution across major workstreams in advance of critical milestones and onsite execution
- Provide onsite operational leadership during load-in, show operations, load-out, and post-event closeout activities
- Serve as the day-to-day operational point of contact for agency and production partners
- Coordinate agency schedules, deliverables, and dependencies to ensure work progresses with clarity and accountability
- Help external partners operate as effective extensions of the Bentley team
- Document lessons learned and incorporate improvements into future planning frameworks, templates, and playbooks
- Identify opportunities to simplify workflows and improve team efficiency through practical application of AI-enabled tools, automation, and modern ways of working
- Contribute to the ongoing evolution and maturity of Bentley’s event delivery model
- Promote operational discipline and best practices across the event delivery team
Skills
- 5–8 years of progressive experience in event operations, event project management, or a related field, including experience supporting the delivery of large-scale corporate conferences or other complex, multi-day events within a technology company
- Demonstrated ability to create structure, maintain planning cadence, and coordinate work across cross-functional teams and external partners
- Strong project management skills with experience managing detailed schedules, multiple priorities, and tight timelines
- Experience coordinating agencies, production partners, venues, or other event vendors, including management of assigned scopes, schedules, and deliverables
- Strong communication skills and the ability to maintain momentum and alignment across cross-functional teams
- Ability to build productive relationships and encourage follow-through without direct authority
- Experience building workback schedules, tracking risks and dependencies, and escalating decisions or issues appropriately
- Curiosity and openness toward AI-enabled workflows, automation, and modern approaches to project management and event delivery
- Strong attention to detail and sound judgment when working through operational issues
- Experience with event technologies, project management platforms, and collaborative planning tools
- Bachelor's degree or equivalent experience
- Willingness to travel domestically and internationally and provide onsite operational leadership for assigned areas during event execution
- Experience with enterprise technology events or other high-visibility corporate programs
Benefits
- A great Team and culture
- An exciting career as an integral part of a world-leading software company
- An attractive salary and benefits package
- A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
- Preference for hybrid in Denver, CO, Philadelphia, PA, or home-based in Boston, MA
Company Overview