Note: The job is a remote job and is open to candidates in USA. Assort Health is the fastest-growing AI agents company in healthcare, aiming to make access to care effortless and fast. They are seeking a Manager for their Customer Success Team to lead and develop a team of Customer Success Managers, ensuring customer retention, adoption, and expansion across their portfolio.
Responsibilities
- Hire, train, and lead the team — recruit, onboard, and coach members of the CS team, and own their growth and performance
- Own team-level outcomes — drive end-to-end account health across your portfolio, set capacity and book assignments, and bring operational rigor to how the team runs
- Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes
- Drive executive presence and relationship depth — model and coach the team on building relationships that go beyond the day-to-day CSM contact, including leading QBRs and ensuring every account has meaningful coverage across clinical, operational, and executive stakeholders
- Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
- Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers’ needs shape what we build, sell, and deliver
- Own team-level GRR and NRR — set and track retention and expansion targets across your team's portfolio, with clear accountability for revenue outcomes, not just activity metrics
- Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
- Travel to client sites (up to 25%)
Skills
- 5-8+ years in Customer Success, Account Management, or directly related in SaaS, AI-native software, or HealthTech
- 2+ years managing customer-facing teams — you've hired, coached, and developed ICs and driven strong customer retention and expansion results
- Top-tier project management abilities — you can run a team across multiple accounts, urgent priorities, and strategic initiatives with composure
- Exceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every level
- Strong analytical and problem-solving skills; comfortable using data to drive decisions
- Builder's mindset — you've owned the creation of new systems, processes, or customer programs from scratch
- Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale
- Interest in or experience driving adoption of AI-native platforms in complex organizations
- Experience working for early-stage startups or high-growth software companies
- Experience working with health system leadership or MSOs
- Passion for healthcare innovation and improving patient experiences
- Experience supporting healthcare providers/practices or healthcare technology products
- Experience with complex EHR integrations (Epic, Athena, eCW, etc.)
Benefits
- Competitive Compensation – Including salary •and• employee stock options so you share in our success.
- Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 401(k) – Build your retirement savings.
Company Overview