Note: The job is a remote job and is open to candidates in USA. Measurabl provides an ESG data management solution for commercial real estate. The Manager, Customer Data Quality Operations will lead customer data quality operations end to end, oversee data health and incidents, build AI-driven automation, and manage delivery teams and partners to ensure trusted, audit-ready data.
Responsibilities
- Serve as the technical voice on customer data quality alongside Customer Success and Data Advisory — providing insight into actions that will further drive customer data quality
- Serve as the escalation point for ambiguous or high-impact issues, setting accurate expectations on what is being addressed, setting clear expectations on timely delivery
- Oversee monitoring of customer data health across all portfolios — completeness, accuracy, timeliness, and audit-readiness — and drive action to address issues before they become a customer escalation
- Ensure data operations conform to Measurabl's Data Assurance Policy, internal controls and operational targets (error rate, resolution time, SLA attainment, backlog aging, rework), ensuring customer data will withstand customer and third-party audit
- Uphold the handling standards for confidential customer information across the team and delivery partners
- Lead data quality incidents end to end — classification, containment, root cause, validated fix, and lessons learned — in line with Measurabl's data assurance framework, and confirm the corrective action held
- Design, build, and deploy AI-based automation — agents, skills, scripts, and workflow tooling — that resolves routine data quality work without human handling
- Build a mechanism to monitor the effectiveness of automation and AI, find any issues with their output and correct them as part of the ongoing process
- Find the highest-volume manual work in the operation, quantify what it costs, and convert it into automation; treat any repeated manual task as a candidate for elimination
- Lead the change, not just the build: bring the team through each new tool or process — explain why it changes, train to the new standard, address resistance directly, and measure adoption until the new way is the way the work gets done
- Partner with Product and Engineering to move proven operational automation into the platform where it belongs
- Lead the delivery team day to day: prioritization, work allocation, capacity planning, and coaching
- Hold team members and delivery partners to the same performance bar through structured, evidence-based conversations, and drive corrective action when standards are not met — including multi-vendor sourcing decisions that balance cost, quality, and speed
- Produce operational reporting leadership and customer-facing teams depend on, and translate it into a clear read on status, risk, and trend
- Forecast volume and capacity so the team is staffed ahead of demand rather than recovering from a backlog
- Create and maintain internal knowledge resources — SOPs, runbooks, decision guides, and AI-assisted references — that let Measurabl's internal teams answer data questions without routing them to your team
Skills
- 5+ years leading operational teams and programs with direct accountability for the performance of the people delivering the work — setting expectations, coaching to a standard, and addressing underperformance directly and early
- Proven experience managing offshore, outsourced, or BPO delivery teams, including performance accountability and vendor/contractual relationship management
- Demonstrated people leadership: setting expectations, coaching to a standard, developing capability on the team, and addressing underperformance directly and early
- Hands-on experience building working automation with AI tools — agents, prompts, scripts, or AI-assisted workflows you shipped, with a measurable result you can point to
- Experience running a queue-based operation against defined SLAs, with metrics you owned and reported
- Strong analytical capability: comfortable working directly with operational data to find drivers, set priorities, and defend the call
- Exceptional written communication and organizational skills; able to write documentation and instructions a distributed team executes correctly the first time
- Proficiency with work-tracking tooling (e.g., Jira) and advanced spreadsheet skills
- Background in sustainability, ESG, or carbon data
- Experience in the utility sector — utility data management, utility billing, or energy data
- Familiarity with commercial real estate operations or sustainability reporting frameworks (ENERGY STAR, GRESB, GHG Protocol)
- SQL or equivalent data analysis capability; experience with BI platforms (Metabase, Tableau, Power BI)
- Python or scripting experience sufficient to build and maintain automation independently
- Experience working within a SaaS or data platform environment
- Bachelor's degree in a technical, data, or business field
Benefits
- Flexible PTO
- Health and Dental Insurance + HSA options
- Pet Insurance
- Holiday Paid Time Off (Black Friday and Christmas Week Included)
- Matching 401k
- 100% fully remote
- Flexible work hours
- Monthly phone & internet reimbursement
- Stock options
- Bonus potential
Company Overview
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