Note: The job is a remote job and is open to candidates in USA. Internova Travel Group is a global travel services company delivering travel expertise through a portfolio of leisure, business, and franchise brands. The Manager of Cruise Programs is responsible for developing and managing host training and education programs, supporting Distinctive Voyages Hosts, coordinating operational activities, and maintaining program information across Salesforce and Agent Universe.
Responsibilities
- Responsible for the development and management of all host-related training and education materials and programs. Samples of these programs include: + Host Program Awareness + Onboarding New Hosts + Preparing to Host + Post host assignment duties. + How to submit an expense report via Internova’s expense report tool. + How to search for cruises and apply to host on them
- Partner with the Director and Sr. Manager of the department on other related training courses as needed
- Conduct agency training when requested. This includes training for all Voyages programs
- Lead workshops at TLN’s EDGE Conference and other meetings as requested
- Partner with the Director, on the identification and development of new cruise program education programs
- Assist in the interviewing and onboarding new hosts
- Serve a secondary point of contact for over 600 Hosts, managing assignments, engagement and overall program experience including coaching hosts ensuring they maintain program standards while delivering exceptional guest experiences
- Partner with Sr. Manager of the department to track, manage and distribute host marketing plans. This includes ensuring marketing plans are submitted within 30 days of host being assigned a sailing, to sharing plans with cruise line partners and their BDM’s
- Update and document SOP’s
- Serve as back up to monitor and approve host expense reports ensuring they adhere to program guidelines
- Assists in answering and managing emails from hosts via the @dvhosts email account
- Supports the Sr. Manager of the department during the mass assignment process. This may include helping with monitoring the requests, assigning hosts, and sending out Docu-sign agreements
- Ensures host records are accurate and up to date
- Accurately records host assignments and other related information
- When requested, review and update the Voyages pages in Agent Universe
- Perform other duties as assigned
Skills
- 5+ years of experience within the travel industry with exposure to marketing and communications, training, and education
- Excellent comprehensive curriculum development skills with proven track record. Expertise in using e-learning software (e.g., Articulate, Camtasia), LMS platforms and virtual training tools (e.g., Zoom, Microsoft Teams)
- Advanced proficiency in MS 365 (Excel, Outlook, Word, PowerPoint) Salesforce, leveraging technology for streamlined program management. Knowledge of cruise line booking systems such as OneSource and Cruising Power preferred
- Excellent customer service, communication, and presentation skills with the ability to effectively engage diverse audiences
- Ability to thrive in a fast-paced environment, work under pressure, and quickly adapt to changing priorities
- Meticulous attention to detail with strong project management and time management abilities
- Proactive, self-driven, and capable of working independently while also excelling in a collaborative team setting
- Willingness to travel as needed
- Bachelor's degree preferred or equivalent relevant work experience
- This position is fully remote; however, candidates residing in the Alexandria, VA area or broader DMV region are strongly preferred
Benefits
- Choice of two medical plans
- Choice of two dental plans
- Vision insurance
- Flexible spending accounts (FSAs)
- Company-paid life insurance and AD&D
- Optional additional life insurance and AD&D
- Disability insurance
- Paid parental leave
- Paid time off
- 401k Plan with company match
- Discounted employee travel options
- Access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- Discounted auto, home, & renters insurance
- This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Company Overview