Note: The job is a remote job and is open to candidates in USA. Jazz Pharmaceuticals is a global biopharma company dedicated to developing life-changing medicines. The Manager, Content Factory (Operations + Personalization) is responsible for driving the execution of content operations, ensuring efficient content intake and deployment across various teams while enhancing customer experiences.
Responsibilities
- Support execution of the end-to-end content lifecycle across Franchise, Market Access, and Medical Affairs content
- Help operationalize the Content Factory model, including intake, prioritization, localization, adaptation, and deployment across brands and channels
- Translate brand and engagement requirements into modular, reusable content and personalized variants for use in omnichannel execution
- Coordinate execution across content creators, agencies, MLR, and deployment teams to ensure timely and compliant delivery
- Support agency execution to ensure assets meet omnichannel, personalization, and platform requirements
- Assist in enabling content personalization at scale, including supporting tagging, modular assembly, and GenAI-enabled derivative content creation
- Identify execution of bottlenecks and optimization opportunities; drive continuous improvement in speed, quality, and reuse
- Leverage content performance insights to inform optimization and content investment decisions
- Partner with Campaign Orchestration and Customer Engagement, Events and Meetings teams to align content to journeys, channels, and targeting strategies
- Work closely with MLR Ops to ensure smooth, compliant review and approval workflows
- Coordinate with global capability teams (DAM, content tools, GenAI) to adopt and optimize platforms and workflows
Skills
- Bachelor's degree in business, healthcare, technology, or related field
- 5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization
- Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes
- Strong experience managing end-to-end content operations in an omnichannel environment
- Expertise in modular content design, personalization, and content reuse strategies
- Experience working with DAM, CMS, and content supply chain tools
- Familiarity with GenAI-enabled content creation and tagging approaches
- Ability to operate within a capability-enabled, standardized operating model
- Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions
- Accountability & Ownership – Ability to take responsibility for individual commitments while contributing to shared accountability, ensuring progress through proactive action and alignment with team goals
- Critical Thinking – Ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions
- Systems Thinking – Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts
- Continuous Improvement – Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo
- Advanced degree (MBA or relevant graduate degree) preferred
- Experience in healthcare, pharmaceutical, or other highly regulated industries preferred
- Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics
Benefits
- Discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan
- Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan
- Medical, dental and vision insurance
- 401k retirement savings plan
- Flexible paid vacation
Company Overview