Note: The job is a remote job and is open to candidates in USA. Community Associations Institute (CAI) is an international membership organization dedicated to advancing excellence in the governance, management, and quality of life of community associations. The Manager, Chapter Operations & Engagement serves as the primary contact for assigned state chapters, providing operational support, training, resources, and guidance. The role also coordinates chapter initiatives, maintains tools and communication channels, and tracks trends and engagement opportunities.
Responsibilities
- Serve as the main contact for assigned chapters, providing day-to-day communication, issue resolution, coaching, and operational support
- Support chapters during staffing transitions, capacity challenges, or other operational needs
- Deliver and coordinate chapter training programs, virtual learning sessions, peer groups, and leadership workshops
- Develop, modernize, and maintain chapter templates, tools, resources, and communication channels
- Coordinate with internal departments to support chapter-related initiatives, communications, technology solutions, and service improvements
- Track chapter trends, recurring issues, training needs, and engagement opportunities; provide updates and recommendations to the Director
Skills
- Bachelor's degree in business administration, organizational management, or related field
- 3–5 years of experience in association management, chapter relations, training, operations, or a related field
- Strong communication, facilitation, customer service, and relationship management skills
- Ability to manage multiple priorities, respond quickly, and follow through in a high-volume environment
- Comfort using technology platforms for training, communication, collaboration, and reporting
- Experience working directly with chapters, volunteers, or member-based organizations
- Experience delivering training programs or managing recurring engagement programs
- Preference will be given to candidates in the DMV area
Benefits
- Remote candidates with the ability to occasionally travel to our office will be considered.
Company Overview