Note: The job is a remote job and is open to candidates in USA. Curate Partners is hiring a Customer Success Consultant for a leader in the healthcare and pharmaceutical space. The role owns customer request intake and triage, serves as the first point of contact for support inquiries, investigates and routes issues, coordinates communications, and develops documentation to improve customer support and reduce engineering interruptions.
Responsibilities
- Own intake and triage of customer requests and support inquiries
- Serve as the first point of contact for customer questions
- Perform initial investigation and basic root-cause analysis
- Route issues to appropriate product or engineering teams
- Track customer issues through resolution
- Build and maintain knowledge of platform functionality
- Develop customer support documentation and FAQs
- Identify recurring issues and improvement opportunities
- Reduce interruptions to engineering teams by handling common requests
- Coordinate customer communications and status updates
Skills
- Customer support
- Technical troubleshooting
- Communication
- Incident coordination
- Platform/domain expertise
Benefits
- Fully remote
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