Note: The job is a remote job and is open to candidates in USA. Parloa is hiring a Manager, Agent Architecture to build and lead a team delivering AI agents for customer service while remaining hands-on in customer engagements. The role oversees team development, delivery quality, capacity planning, stakeholder alignment, and customer implementations.
Responsibilities
- Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow. Set ramp expectations for new hires and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment
- Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, and surface resourcing tradeoffs early. Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners
- Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades
- Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project. Document best practices for internal and external audiences, and turn recurring field problems into structured feedback for Product
Skills
- Experience leading people, whether as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output
- 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs
- Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with Javascript
- Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations
- Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning
Benefits
- An equity package
- Remotely in the USA
Company Overview
Company H1B Sponsorship