Note: The job is a remote job and is open to candidates in USA. The State of Washington Health Care Authority is hiring a Management Analyst 3 to support operations in the Apple Health Eligibility and Access Division’s Medical Eligibility Determination Services section. The role analyzes and improves business processes, coordinates policy and technology changes, and supports eligibility staff and Medicaid clients through operational, data, technical, and communications work.
Responsibilities
- Monitor proposed changes to laws, policies, and business requirements, assess their impact on AHEA operations, and advise management on implementation
- Research and analyze operational efficiency and effectiveness, identify root causes, and recommend evidence-based improvements
- Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients
- Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation
- Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding
- Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards
- Write and maintain standardized procedures and help staff apply them to client cases and calls
- Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries
- Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts
Skills
- You are a curious, self-starting analyst who takes initiative, organizes complex workloads, and works well with a high degree of independence
- You listen actively to understand what customers, staff, and managers need, then use sound judgment to weigh your options and recommend practical solutions
- You explain complex ideas clearly to people at every level of the organization and enjoy building cooperative working relationships
- Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information to identify trends, issues, root causes, risks, and opportunities and develop well-supported conclusions
- Demonstrated ability to analyze moderately complex to complex operational or programmatic issues, evaluate alternatives, and develop practical, evidence-based recommendations
- Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows to identify gaps, inefficiencies, risks, and opportunities for improvement
- Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements when conducting analyses and developing recommendations
- Demonstrated knowledge to analyze quantitative and qualitative data, identify meaningful trends, evaluate performance, and develop measures that support program and organizational objectives
- Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments with established objectives, timelines, deliverables, and partners
- Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations through reports, presentations, briefings, and consultation with management and partners
- Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners to gather information, resolve issues, and support organizational objectives
- All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve
- You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you've learned to continuously improve how you work and serve others
- You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve
- A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field
- Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations
- Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint)
- Previous experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, and SharePoint is a plus
- Demonstrated knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and health care agencies
- Demonstrated ability to communicate effectively in writing and verbally, including writing reports and creating presentations; establish and maintain cooperative working relationships, and coordinate work across multiple levels of personnel
- Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation regarding procedures, resources, complex issues, and escalated cases, and to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures
- Effectively identifies, collects, organizes, and documents relevant data from various sources to support analysis and investigation
Benefits
- Remote work and flexible schedules
- Medical, dental, vision, and basic life insurance
- Paid vacation, sick leave, and 12 paid holidays
- Paid Family and Medical Leave (PFML)
- Retirement options to plan for the future
- Training and professional development opportunities
- Employee wellness programs
- For full-time employees expected to work more than six months: medical (including vision), dental, and basic life insurance for employees and their families; multiple medical plans with affordable monthly premiums and statewide coverage
- Annual enrollment in a medical flexible spending account for tax-deferred health care expenses
- Long-term disability insurance; option to purchase additional life and disability coverage
- Dependent care assistance using pre-tax dollars for child or elder care expenses
- Auto, boat, home, and renter insurance available through payroll deduction
- Employee Assistance Program supporting employee health and well-being
- Washington Public Employees' Retirement System (PERS) membership; new employees have the option of two employer-contributed retirement programs
- Deferred Compensation Program (DCP), with pre-tax salary deferrals and multiple investment options
- Social Security and Medicare coverage, with the state and employee paying equal amounts
- Eligible government or nonprofit employees may qualify for Public Service Loan Forgiveness if they meet qualifying criteria
- Paid holidays and one paid personal holiday per calendar year
- Full-time employees earn eight hours of sick leave per month
- Vacation leave accrual for full-time employees, subject to applicable pay-status requirements
- 21 days of paid military leave per year
- Most employees are entitled to five days of paid bereavement leave for the death of a family or household member, or pregnancy loss; the employer may approve other available leave types for bereavement
- Leave sharing and parental leave
Company Overview