Note: The job is a remote job and is open to candidates in USA. Agero provides digital driver assistance services, including roadside assistance, accident management, and connected vehicle capabilities, to automotive and insurance partners. The Major Account Manager owns executive relationships and revenue growth across a portfolio of 2-4 high-value accounts, developing strategic plans, expanding product adoption, leading negotiations, and coordinating cross-functional teams.
Responsibilities
- Own and drive total revenue growth (encompassing both Roadside Assistance and Accident Management lines of business) across a defined, high-impact portfolio of 2-4 Major Accounts
- Build and maintain deep, trust-based relationships with senior and executive-level stakeholders to understand their long-term vision and deepen customer engagement
- Develop and execute comprehensive, multi-year strategic account plans designed to not only retain business but to actively expand the organization’s footprint and deepen product adoption
- Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate complex client needs into opportunities for value expansion
- Collaborate closely with Product, Marketing, Client Success, and Solutions Consultants to design and deliver tailored solutions that address specific client challenges
- Lead complex contract renewals and commercial negotiations, structuring agreements that secure profitable, long-term growth and mitigate risk
- Lead regular Strategic Business Reviews (SBRs) with client leadership to provide data-driven insights, ensure satisfaction, and align on future improvement of delivery
- Represent the organization in high-level client meetings and industry forums to strengthen partnerships and market positioning
Skills
- A Bachelor's degree in Business, Marketing, or a related field is required
- 8-12+ years of experience in Account Management, Enterprise Sales, or Business Development
- Demonstrated experience managing multi-product portfolios across enterprise-level accounts
- A proven track record of growing accounts through significant expansion and cross-selling initiatives
- Experience navigating complex, matrixed client organizations
- Strong relationship-builder with the ability to navigate and influence stakeholders within multiple complex client organizations simultaneously
- Possesses solid business insight; able to identify sophisticated growth levers, understand client P&L pressures, and propose appropriate, high-value solutions
- A collaborative operator who works effectively across internal teams (Product, Marketing, Solutions) to deliver client success without needing direct authority
- An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in high-stakes commercial discussions
- Results-oriented and disciplined, demonstrating strong skills in pipeline management and long-term account planning
- Ability to move beyond feature selling to articulate the strategic business value and ROI of the partnership to executive audiences
- Willingness to travel as required for strategic client engagements, QBRs, and industry events
- United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
- Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future
- An MBA is considered a plus
Benefits
- Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- 401(k) plan with company match and tuition assistance to support your future goals.
- Flexible time off, paid sick leave, and ten paid holidays annually.
- Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Company Overview