Note: The job is a remote job and is open to candidates in USA. Europe Express is a trusted provider of customized European travel solutions for travel advisors and independent and group travelers. The Luxury Sales Manager will lead and scale the Elevated Journeys product line by managing Luxury Travel Consultants, developing high-value travel advisor partnerships, selling bespoke luxury travel experiences, and driving revenue growth.
Responsibilities
- Lead, coach, and develop a team of Luxury Travel Consultants to achieve individual and team sales goals
- Foster a high-performing, collaborative culture focused on exceptional client service and continuous improvement
- Lead by example, demonstrating best-practice consultative selling techniques
- Build and grow a portfolio of luxury travel advisor partnerships
- Design and sell bespoke luxury travel experiences tailored to client needs
- Drive repeat business and long-term client value through outstanding service and relationship management
- Build trusted relationships with travel advisor partners and key stakeholders
- Work closely with Product, Marketing, and Operations teams to enhance the customer experience and support business growth
- Identify and share market opportunities, customer insights, and industry trends
- Maintain expert knowledge of luxury travel destinations, suppliers, and market developments
- Stay informed on competitor activity and emerging trends to support commercial success
- Manage pipeline activity, forecasting, and reporting through HubSpot CRM
- Maintain accurate sales records and performance data
- Deliver an exceptional customer experience while achieving NPS and customer satisfaction targets
Skills
- Proven success in consultative sales, with a track record of building relationships, closing high-value deals, and consistently exceeding targets
- Experience working with luxury, premium, or bespoke products and services, ideally within travel, hospitality, or a similar client-focused industry
- A strong understanding of the luxury customer mindset and a passion for creating exceptional, personalised experiences
- Confidence working with high-net-worth clients, travel advisors, or strategic partners in a relationship-led sales environment
- Strong commercial acumen, with experience managing pipelines, forecasting sales performance, and using CRM systems such as HubSpot
- Excellent communication and influencing skills, with the ability to build credibility and trust at all levels
- A collaborative approach and the ability to thrive in a fast-paced, evolving, and often ambiguous environment
- A growth mindset, with a willingness to learn, embrace feedback, and continuously develop
- High standards for quality, attention to detail, and delivering an outstanding customer experience
- Curiosity about luxury travel trends, destinations, and experiences, with a desire to stay ahead of the market
Benefits
- Comprehensive health benefits
- Retirement savings plan with company contributions
- Generous paid time off allowance and birthday day off
- Remote working within the United States
- Parental leave and family-supportive policies
- Charity or volunteering time off
- Group-wide travel discounts
Company Overview