[Remote] Loyalty Consultant

Note: The job is a remote job and is open to candidates in USA. Soho Square Solutions is seeking a Loyalty Strategist to join its team. The role focuses on developing and optimizing innovative customer loyalty, rewards, and engagement strategies, providing client insights and thought leadership, and leading loyalty assessments, research, presentations, and multiple client engagements.

Responsibilities

• Provide loyalty and rewards program thought leadership both verbally and in writing for internal and external consumption
• Work with internal client teams to assess and define client loyalty strategy, capabilities and reward program needs and objectives to ensure loyalty solutions are aligned with client's brand
• Maintain an awareness of external market customer engagement and loyalty program trends and best practices
• Partner with client teams to lead assessments and identify data needs including customer spend behaviors and customer research
• Partner with research team to develop customer experience and loyalty research plans and implement customer research as needed
• Lead and present to various levels of leadership at Synchrony and clients
• Manage multiple client engagements simultaneously

Skills

• Experience in loyalty strategies, not just a marketing background, but someone who has worked on a loyalty program in the past
• Innovative thinking, pushing the boundaries and able to think outside of the box
• Consulting background, experience providing recommendations across various loyalty concepts
• The successful candidate will have broad knowledge of customer engagement practices, best in class engagement programs both within the retail space as well as across other industry verticals and rewards program
• Bachelor's Degree required or, in lieu of a degree, a high school diploma and 8+ years of work experience in business strategy development, loyalty strategy or customer experience
• 8+ years of demonstrated experience in loyalty strategy, value proposition, customer engagement strategy development, marketing or business strategy

Benefits

• Remote work, with a preference for EST/CST working hours

Company Overview

Soho Square Solutions expertise in financial services, enterprise risk, information security, project management, big data and blockchain. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.sohosquaresolutions.com.

Company H1B Sponsorship

Soho Square Solutions has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 5 in 2022, 2 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.