Note: The job is a remote job and is open to candidates in USA. Wellstar Health System is a healthcare organization focused on enhancing the health and well-being of the people it serves. The Logistics and Operations Analyst, Behavioral Health coordinates behavioral health resources across nine hospitals, oversees the Behavioral Health Assessment and Resource Center, and supports timely consult response, communication, staffing, data analysis, and quality improvement.
Responsibilities
- Monitor and manage the flow of behavioral health consults across the hospital system, ensuring timely assignment and response
- Coordinate deployment of behavioral health clinicians and consultation services to match patient needs and system capacity
- Track and prioritize consults based on clinical urgency, patient acuity, and resource availability
- Collaborate with nursing, medical, and administrative leadership to assist in managing and load-balancing staffing and service delivery to align with system priorities
- Provide operational oversight for the BH ARC team
- Monitor use of established protocols for triage, escalation, and communication with hospital units
- Monitor operational metrics, call volume, and response times to maintain high-quality service standards
- Develop and maintain workflows, scripts, and escalation procedures in collaboration with clinical leadership
- Serve as the primary contact for behavioral health resource logistics across the system
- Facilitate logistics huddles with hospital-based teams and centralized resources
- Maintain real-time situational awareness of staffing, bed availability, and consult backlogs
- Support incident management and rapid response for behavioral health-related crises
- Track key performance indicators (KPIs) related to consult turnaround, response times, and utilization patterns
- Generate reports and dashboards to support operational decision-making and quality improvement initiatives
- Identify workflow inefficiencies and collaborate on process improvement initiatives
- Support onboarding and ongoing training of call center staff and related personnel as it relates to business processes
- Ensure compliance with policies, procedures and Joint Commission regulations and readiness
- Contribute to the development of policies and procedures that standardize behavioral health logistics across the system
- Performs other duties as assigned
- Complies with all Wellstar Health System policies, standards of work, and code of conduct
Skills
- Bachelors Health Administration or Bachelors Social Work or Bachelors Counseling or Bachelors Psychology or Bachelors Industrial Engineering or Bachelors Operations Management or Bachelors Business Administration/Management or Masters Health Administration-Preferred or Masters Industrial Engineering-Preferred or Masters Operations Management-Preferred or Masters Business Administration/Management-Preferred
- Minimum 3 years healthcare operations, patient flow or logistics coordination, ideally in emergency department, behavioral health or care management settings Required
- Knowledge and expertise in patient flow High
- Ability to engage in rigorous process analysis to identify waste; real-world experience with Lean process implementation High
- Understanding of data and ability to analyze trends High
- Strong understanding of behavioral health service delivery models and clinical workflows High
- Excellent organization and multitasking skills, with the ability to manage competing priorities in a fast-paced environment High
- Exceptional communication and interpersonal skills, with the ability to collaborate across disciplines and leadership levels High
- Proficiency in hospital information systems, call management software, and data reporting tools High
- Demonstrated problem-solving, decision-making, and conflict-resolution abilities High
- Commitment to equity, patient-centered care, and continuous improvement High
- Lean Six Sigma Green Belt or higher Preferred
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) Preferred
- Minimum 1 year supervisory experience in a call center or healthcare setting Preferred
- Minimum 1 year experience working within a large, multi-hospital health system Preferred
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