Note: The job is a remote job and is open to candidates in USA. Inseego Corp. develops intelligent device-to-cloud connectivity solutions, including mobile and fixed wireless access products and SaaS solutions. The Logistics & Customer Operations Specialist will manage domestic and international shipments, warehouse fulfillment, customer orders, logistics documentation, and shipment issue resolution while coordinating with Sales, customers, warehouses, carriers, and freight partners.
Responsibilities
- Coordinate domestic and international shipments from order fulfillment through delivery
- Support warehouse operations, including inventory movements, order fulfillment, shipping, and resolving warehouse-related issues
- Follow up on customer issues, shipment delays, order status, and other logistics-related questions
- Work closely with Sales to answer logistics and fulfillment questions and provide timely updates
- Coordinate with freight forwarders, carriers, warehouses, and other logistics partners
- Manage and follow up on customer orders to ensure timely fulfillment and delivery
- Support PTK registrations and other required logistics documentation
- Assist with international shipping and trade compliance activities
- Monitor shipments and proactively identify and resolve issues
- Maintain accurate logistics and customer information and provide reporting as needed
- Use Excel to track, analyze, and report on logistics and fulfillment activities
- Use NetSuite to review orders, inventory, fulfillment, and shipment information
- Support process improvements and other logistics projects as needed
Skills
- • 5+ years of experience in domestic and international logistics
- • Experience with warehouse operations and customer fulfillment
- • Strong customer service and communication skills
- • Ability to work directly with Sales and respond to questions and requests in a timely manner
- • Strong follow-up skills and ability to manage multiple priorities
- • Good Excel skills, including working with large amounts of data, filters, sorting, and basic reporting
- • Strong attention to detail and ability to identify and resolve operational issues
- • Ability to work independently while coordinating with multiple teams and external partners
- • Bachelor's degree in a related field or equivalent experience
- • Experience with NetSuite or another ERP system
- • Experience with international shipping and trade compliance
- • Experience working with freight forwarders and 3PL/warehouse providers
- • Experience in a technology, electronics, or similar product environment
- • Experience with reporting and logistics analytics
Company Overview
Company H1B Sponsorship