Note: The job is a remote job and is open to candidates in USA. Hilo by Aktiia is a med-tech company developing cuffless, continuous blood pressure monitoring technology. The Logistics Operations Manager will own end-to-end D2C logistics execution across the USA and Canada, including fulfillment, transportation, 3PL and carrier management, inventory, returns, and customs. The role will also drive operational improvements, KPI reporting, and the ramp-up of the company’s US logistics operation.
Responsibilities
- Own end to end D2C logistics for Webshop and Amazon across the USA and Canada
- Run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution
- Resolve exceptions fast and cleanly so customers never feel the friction behind the scenes
- Contribute to planning and implementing the overall logistics strategy
- Manage and scale a multi 3PL network, including ramping up our newly launched US operation
- Own SLAs, performance reviews and capacity planning across logistics partners
- Be the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations
- Own inbound transportation from our factories, for example in China and Vietnam, to regional warehouses
- Lead inbound carrier selection, route design, rate negotiation and cost to serve optimisation
- Coordinate freight booking, shipping schedules and handover to logistics partners
- Manage customs clearance processes and import documentation
- Ensure product integrity for devices that are sensitive to temperature, humidity and pressure
- Maintain inventory visibility across warehouses and sales channels
- Coordinate replenishment to avoid both stockouts and excess inventory
- Define and track logistics KPIs such as OTIF, lead time, cost per shipment and return rate, and report them so the business can act on them
- Drive continuous improvement of the operations you run
- Collaborate closely with Manufacturing, Finance, Sales, Quality and Customer Service
Skills
- Location: US-based, preferably East Coast, must be authorised to work in the United States, with regular traveling
- The role requires minimum half-day working hours to overlap with our European-based team (CET), and travel to team and business events quarterly (or as needed)
- 5+ years in logistics, fulfilment or supply chain operations, ideally in D2C or ecommerce and international distribution
- Proven experience managing 3PLs, carriers and cross border shipments
- Solid working knowledge of last mile delivery, Amazon fulfilment and international shipping fundamentals
- Hands on experience with logistics or ERP tools, and strong analytical skills
- Excellent English, written and spoken
- USA based, and willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia and the USA
- You are a self starter who thrives in a scale up without a large support structure around you
- You have a strong execution mindset and real attention to detail
- You keep several issues moving in parallel and prioritise well under pressure
- You communicate clearly, take ownership and bring solutions rather than problems
- BSc in Business Administration, Supply Chain, Logistics or a related field. Equivalent practical experience counts just as much
- Chinese
- Experience in medical device, pharmaceutical or other quality regulated logistics
- Experience setting up logistics operations in a new market
Benefits
- Health
- Dental
- Vision
- Paid time off
- An attractive ESOP package, giving you the opportunity to participate in Hilo's long-term success and growth
- Work on a mission that matters - transforming cardiovascular health at global scale
- Be part of a fast-growing, high-impact, venture-backed company
- Collaborate with a diverse, passionate, and talented team
Company Overview