Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage, LLC is the nation’s number one distributed retail mortgage lender, operating branches and servicing loans across all 50 states, D.C., and Puerto Rico. The Lock Desk Analyst supports the Lock Desk by processing rate lock, change, reprice, and extension requests, enforcing rate lock policies, assisting Loan Officers, and supporting system and process enhancements across Secondary Marketing and related departments.
Responsibilities
- Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed
- Process change requests, reprice requests, and extension requests
- Assist Loan Officers with post-lock file inquiries
- Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements
- Assist with system, product, and procedural inquires
Skills
- Bachelor's degree in a related field or equivalent combination of education/experience
- Excellent attention to detail, mathematical, and analytical skills
- Excellent communication and customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- 2+ years' mortgage lending experience or equivalent coursework, preferred
- Experience with Optimal Blue and Encompass systems, preferred
- Secondary Marketing or Capital Markets experience, preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Company Overview