Note: The job is a remote job and is open to candidates in USA. Finance of America helps homeowners aged 55 and older access their home equity through reverse mortgage solutions. The Loan Administration Specialist performs transaction-level reviews, loss analysis, valuation monitoring, and exception reviews across the reverse mortgage servicing portfolio while supporting loss mitigation, recoveries, risk controls, and internal stakeholders.
Responsibilities
- Executes transaction exception reviews triggered by exception logic within FAR Loan Management system, identifying potential incidents, aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claim ability
- Performs transaction-level loss analysis reviews of HECM claims to identify losses, root causes, and recovery opportunities
- Assists in tracking loss trends across the servicing portfolio and projecting financial impacts for senior leadership
- Supports loss mitigation analytics and governance, including tracking potential incidents identified through transaction-level reviews, escalating exposure to management, and contributing to meetings that evaluate mitigation strategies
- Monitors property valuations across the servicing portfolio, reviewing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity, decisioning, and recoveries
- Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis
- Reviews property valuation exceptions with a focus on property preservation and risk analysis
- Follows key performance indicators (KPIs) in coordination with management
- Monitors monthly performance exception/issue reporting for the subservicer
- Ensures deliverables for internal business projects by providing timely and accurate updates to stakeholders
- Remains abreast of industry trends, products, technologies, best practices, and standards of conduct
- Mentors and trains peers and vendors as assigned
- Follows written risk and compliance policies and procedures for business activities
- Performs other duties as assigned
Skills
- Minimum 3 years of experience in the mortgage servicing industry (e.g. call center, default, foreclosure, bankruptcy, real estate owned (REO), and/or vendor management. Experience with reverse mortgages would be ideal
- Strong knowledge and understanding of mortgage industry as it relates to one or more of the following areas: Claims, default, complaints management, borrower experience journey, reverse, forward and commercial products
- Open communication, teamwork, and high performance
- Strong interpersonal skills and must be a team player
- Analytical, critical thinking, and problem-solving skills with a customer service orientation
- Sound Microsoft Office experience (i.e. Excel, Word, Outlook) and adapting to new technologies and applications while navigating multiple screens
- Bachelor's Degree or comparable qualifications
- Business, Finance, or equivalent field
- Demonstrated experience working with cross-functional leadership is preferred
- Experience with GSE agency guidelines, CFPB regulations and FHA/HUD requirements is preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- ESPP
Company Overview