Note: The job is a remote job and is open to candidates in USA. CSAA Insurance Group, a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. They are seeking a Litigation Operations Senior Consultant, Projects & Technology to oversee key areas of the legal operations function, manage litigation projects, and support process improvement initiatives.
Responsibilities
- Manages litigation project portfolio, triaging litigation ideas received via division intake, updating SharePoint and Jira according to company and division expectations through resolution
- Applies project management and change management concepts to drive adoption of new processes, tools, and workflows
- Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions
- Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions to support consistent implementation and effective day‑to‑day use
- Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality
- Schedules, prepares agendas for, and facilitates meetings related to projects and project portfolio management
- Prepares reports, analyses, and presentations for leadership audiences
- Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives
- Coordinates project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks
- Partners with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives
- Leads key litigation operations projects directly
Skills
- Bachelor's degree in a related field, or an equivalent combination of education and relevant experience
- Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience
- Demonstrated experience managing operational functions and supporting cross-functional initiatives
- Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions
- Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology
- Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts
- Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction
- Proven ability to analyze issues, develop solutions, and support implementation
- Strong interpersonal, written, and verbal communication skills
- Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses
- Ability to lead meetings and collaborate across functions
- Litigation operations experience within a law firm, staff counsel organization, or insurance company
- Experience supporting attorneys, paralegals, and legal support staff in a litigation environment
- Paralegal certification or other relevant professional certifications
- 3–4 years of people leadership or supervisory experience
- Change management, project management and/or process improvement certification
- Experience preparing presentations and documenting workflows using PowerPoint or similar tools
- Knowledge of change management or project management methodologies
- Experience supporting multiple law offices or geographically dispersed teams
- Experience leading moderately complex projects involving multiple stakeholders
- Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
- Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc
Benefits
- Annual bonus eligibility for most roles
- 401(k) with a company match
- Total compensation package
- Flexible Workplace
- Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices
- Reasonable accommodations to qualified applicants and employees with disabilities or other limitations
- Company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay
Company Overview