Note: The job is a remote job and is open to candidates in USA. ADP Brazil Labs is seeking a Bilingual Life Cycle Consultant (LCC) who will strengthen client relationships through service and consultation from the beginning of the client journey. The LCC will assist with client onboarding, provide benefits consultation, and educate employees on benefit offerings, ensuring a clear understanding of benefits to enhance client satisfaction and retention.
Responsibilities
- Benefits Presentations: Provides consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment. Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client's employee demographics and industry/market trends. Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience. Conducts client seminars and annual benefit enrollment meetings for worksite employees. Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required
- Relationship Management Assistance: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that creates onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalizes on the Benefits Value Proposition for the WSE on behalf of the client
- Ensures onboarding benefits plan education, timeliness, and effectiveness of client-focused services by collaborating with the distributed service team (e.g., Payroll, 401(k), Benefits, HR Solutions Group, etc.) to assist during the onboarding of clients to service teams. Partners with HRBP/KAE/CRE in driving ADP Benefit Product (i.e., Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy) Penetration. Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings. LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs. LCC will demonstrate understanding of ADP product suite (to extend beyond TS) with proven ability to align cross-divisional resources to address client needs
- Change Management: Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Will require coordination with HRBP/CRE and client to identify details of the change and the groups being impacted by the change. LCC will coordinate with all parties to provide change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. The LCC will educate, guide and coach clients in their roles as change sponsors for their benefit plan
- Account Management Assistance as it relates to Benefits engagement: Interacts with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls. Available for the education of the client about the PEO value/relationship and HR outsourcing. Engages with Sales, Implementation and HRBP/KAE Teams on account due diligence, as well as plan compliance
- Benefits Consulting: Proactively coordinates with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing Benefit-related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with the HRBP and KAE and employs the Learning Solutions Group if necessary
- Other duties as assigned
Skills
- Must reside in Los Angeles or surrounding cities
- Demonstrate excellent written and verbal communication skills
- Ability to interact with various types of internal and external clients
- Ability to work cooperatively and demonstrate excellent organizational skills
- Conduct self in a professional manner and maintain a professional appearance
- General understanding of HR practices and how benefits play a role in attracting and retaining talent
- Ability to provide consultation with Client, BAC and WSE on organizations' benefit offerings during Open Enrollment
- Ability to partner with HRBP when conducting WSE Benefits Enrollment Meetings
- Ability to assist clients with the benefit election process and providing enrollment assistance at client site
- Ability to establish Benefits Plan education and delivery for clients during the onboarding process
- Ability to assist with change management process for the client as it relates to benefits elections/changes
- Ability to interact with Sales, Implementation, KAE and HRBP, as well as BAC and WSEs
- Ability to proactively coordinate with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition
- Local travel (within 100 miles) will be required 10-15% of the time, can be as much as 60-70%
Company Overview
Company H1B Sponsorship