Note: The job is a remote job and is open to candidates in USA. Figure is hiring a Licensed Partnerships Account Manager to serve as the primary contact for key private-label lending partners across mortgage, banking, and fintech. The role manages strategic relationships and performance, guides partner integrations and adoption, and works across teams to resolve issues and grow platform engagement and revenue.
Responsibilities
- Manage relationships with key private-label lending partners across mortgage, banking, and fintech
- Track and interpret performance metrics to identify trends, opportunities, and risks
- Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs
- Guide partners through integration, implementation, and ongoing adoption initiatives
- Lead QBRs and partner discussions that clearly tie goals to measurable outcomes
- Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations
- Support escalations and coordinate with internal teams to drive resolutions
- Identify opportunities to increase engagement, expand use cases, and grow revenue
- Maintain strong CRM hygiene, operational consistency, and clear partner documentation
- Represent partnerships at events and leverage industry touchpoints to strengthen relationships
- Adhere to all company security policies and data handling procedures
- Complete mandatory security awareness training within required timeframes
- Promptly report any suspected security incidents or suspicious activity to the Security team
Skills
- 3+ years of experience in enterprise customer success, relationship management, or account management
- High technical aptitude with the ability to learn Figure's applications and understand mortgage-related workflows
- Strong written and verbal communication, presentation skills, and relationship-building ability
- Solutions-oriented mindset with the ability to translate data into actionable insights
- Proven success achieving and exceeding performance targets
- Strong organizational skills with excellent attention to detail
- Comfort working in a fast-paced, evolving environment with multiple priorities
- Operational rigor with strong CRM discipline and dependable follow-through
- Plus: experience in mortgage, blockchain, and/or fintech environments
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
Company Overview