Note: The job is a remote job and is open to candidates in USA. Russell Tobin is recruiting remote Licensed Insurance Sales Representatives for a large dental insurance corporation. The role involves handling prospective and existing customer inquiries, recommending individual dental insurance plans, completing enrollments, providing account support, and resolving eligibility, claims, and billing issues.
Responsibilities
- Handle inbound calls from prospective customers interested in individual dental insurance products
- Ask detailed questions to understand customer needs and recommend suitable plan options
- Clearly explain plan costs, coverage details, and benefits to support informed decision-making
- Complete applications, guide customers through payment options, and finalize enrollments
- Submit new customer information accurately to the enrollment team
- Respond to inquiries from existing customers regarding eligibility, benefits, provider searches, claims, enrollment, and billing
- Provide education to customers to improve satisfaction, retention, and overall experience
- Proactively respond to electronic and written inquiries from prospects and current members
- Perform eligibility verification for programs such as third-party payers
- Document all customer interactions and resolutions within internal systems
- Adjust claims as needed based on research and findings
- Meet established productivity standards, including call volume and response times
- Handle complex issues requiring research and analysis, particularly related to enrollment and billing
Skills
- Active insurance sales license in accordance with state Department of Insurance requirements, such as Life, Accident, and Sickness
- Minimum of four years of successful sales and customer service experience in a call center or high-volume customer contact environment
- Ability to pass computer, telephone skills, and basic math assessments
- Comfortable working in a fast-paced environment with continuous customer interaction
- Strong organizational, time management, and multitasking skills
- Detail-oriented with a flexible and creative approach to problem-solving
- Ability to quickly learn and retain new systems, policies, and procedures
- High school diploma or GED preferred; equivalent experience will be considered
Benefits
- Remote within US
- Eligible employees are offered comprehensive healthcare coverage, including medical, dental, and vision plans.
- Supplemental coverage, including accident insurance, critical illness insurance, and hospital indemnity.
- 401(k) retirement savings.
- Life and disability insurance.
- Employee assistance program.
- Legal support.
- Pet insurance.
- Employee discounts with preferred vendors.
Company Overview