Note: The job is a remote job and is open to candidates in USA. Unisys is a technology company that provides advanced solutions for various sectors. The Level 3 Network Lead role involves overseeing network engineering operations within a 24x7 NOC, providing leadership, and managing escalations for network issues. The position also includes training staff, ensuring compliance, and improving operational processes.
Responsibilities
- Serves as the highest on‑shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures
- Provides expert‑level troubleshooting and root cause analysis, building on Level 2 responsibilities such as: “Diagnoses and resolves complex issues across host environments and connectivity layers.”
- Ensures network credential separation from server-focused staff
- Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation
- Ensures consistent execution of monitoring tasks derived from Level 2 duties like: “Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.”
- Ensures 24×7 coverage, shift handoff quality, and operational continuity
- Owns major network incidents from detection through resolution
- Leads post‑incident reviews and drives long‑term network remediation
- Coordinates with Windows/Linux teams for cross‑domain issues while maintaining credential boundaries
- Provides network expertise for the Cyber Backup environment in Denver
- Ensures the NOC—not the customer’s network team—supports this service
- Trains Level 2 network staff on Cyber Backup network requirements
- Oversees network runbooks, SOPs, diagrams, and configuration documentation
- Ensures accurate configuration data, consistent with Level 2 expectations such as: “Updates system records… and maintains accurate configuration data.”
- Identifies operational gaps and implements improvements across tools and workflows
- Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff
- Validates readiness and ensures consistent execution of network procedures
- Reviews and approves runbooks and how‑to guides created by Level 2 network staff
Skills
- BA/BS degree and 4–6 years of relevant experience OR equivalent combination
- Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing)
- Demonstrated ability to lead technical teams in a 24×7 operational environment
- Strong background in incident management and operational reporting
- U.S. Citizenship and U.S. residency required
- Ability to work rotating shifts and support mission‑critical operations
Company Overview