Note: The job is a remote job and is open to candidates in USA. Caine & Weiner is hiring a Legal Forwarder to manage client accounts through pre-forwarding and forwarding, including assigning and monitoring outside attorneys. The role coordinates legal strategy, researches suit-worthiness, negotiates payment arrangements, and reports account results to clients and management.
Responsibilities
- Responsible for managing a queue of accounts on behalf of Caine & Weiner clients
- Assign attorneys to accounts that need to be forwarded to outside attorneys for handling
- Monitor the work performed by outside attorneys and report the results of the work to clients as appropriate
- Manage a pre-forwarding and forwarding queue of accounts. Normally working 50+ accounts daily
- Research accounts in their queue to determine if they are suit worthy. This would include using the internet and Lexis reports
- Negotiate and approve payment arrangements or settlement offers in accordance with company and client guidelines on accounts in their queue
- Ensure attorneys are aggressively pursuing the accounts, obtaining costs from client to pursue litigation if that is the appropriate course of action
- Coordinate the legal strategy between the client and the attorney
- Identify “problem accounts” or “problem attorneys” and escalate to Management or In-House Attorney if issue is not resolved
- Follow-up with attorneys on payments made to their offices to ensure timely remittance of funds collected by the attorney
- Attend company meetings as required by management
- Provide reports to Management as requested
- Review accounts that need to be closed and moves them to the appropriate closing desk
Skills
- Should have general knowledge and experience in collections, skip-tracing, and compliance (FCRA, FDCPA, HIPAA)
- Good written skillset
- Must be able to compose status report emails to clients
- Good computer skills and proficiency with word processing and spreadsheet software (Word, Excel, Outlook)
- Ability to multi-task, prioritize demands, take initiative, work proactively and be resourceful; outstanding interpersonal skills with the ability to work both independently and collaboratively with a diverse set of personalities and a strong client focus; and self-starter with a desire to grow/learn
- Proven ability to learn from others in the department and work towards achieving company objectives
- Knowledge of CUBS
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Opportunities for advancement
- Remote work
Company Overview