Note: The job is a remote job and is open to candidates in USA. Harris & Harris is a customer care and revenue recovery firm specializing in the utilities, government, and healthcare markets. The Legal Administrator processes and resolves consumer disputes accurately and promptly while ensuring compliance with FDCPA, FCRA, and CFPB requirements. The role also involves documentation review, correspondence, performance tracking, issue escalation, and collaboration with team members and leadership.
Responsibilities
- Process and resolve consumer disputes accurately and within established organizational timelines
- Review dispute information and supporting documentation to ensure appropriate handling and resolution
- Maintain accurate team and individual performance, ensuring performance aligns with established goals and expectations
- Identify and escalate potential compliance concerns, errors or issues that may impact the consumer organization
- Manage multiple tasks and priorities while maintaining accuracy, productivity and quality in a fast-paced environment
- Demonstrate consistent attention to detail and accountability for assigned work
- Collaborate with team members and leadership to meet department objectives and performance expectations
- Responsible for creating and remitting standardized or ad hoc letters to consumers and authorized third parties, regarding status of dispute resolution
- Responsible for performing all duties in a manner compliant with the laws and regulations governing our industry (including but not limited to the FDCPA, FCRA and CFPB)
Skills
- Minimum High School Diploma or Equivalent Work Experience
- Strong computer skills including MS Office (WORD & EXCEL)
- Proficient 10-key skills are a must
- Must type at least 60 wpm
- Ability to adapt to changing circumstances
- Ability to multi-task and work in fast-paced environment
- Strong written communication skills
- Strong analytical and problem-solving skills
- Knowledge of existing credit and collection laws preferred
Benefits
- Medical, Dental, and Vision insurances from premium providers
- 401K with matching
- Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
- Tuition Reimbursement
- Paid Time Off, Wellness Days, and Paid Holidays
- Identity theft protection
- Flexible spending accounts
- Pre-tax commuter benefits
- Bonuses and contests
- Can Work From Home in the domestic United States
Company Overview