Note: The job is a remote job and is open to candidates in USA. Scribcor Global Lease Administration helps multinational companies manage commercial leases through technology, resources, and market knowledge. The Lease Administration Project Manager oversees lease abstraction projects, new client onboarding, ongoing client engagements, project delivery, database setup, quality control, and handoff to account management teams.
Responsibilities
- Plan and organize new client transition/onboarding projects and ongoing lease abstraction engagements, including development of project plans, timelines, task trackers, and other planning documents from contract execution through go-live
- Responsible for onboarding new abstraction and lease administration clients, managing all transition phases including initiation, engagement discovery and assessment, abstraction and database build, process development, parallel rent run, and go-live
- Serve as the liaison for information transfer and communication by and between Scribcor clients, partners, team members and executives
- Responsible for leading all project calls including (but not limited to): kick off call, weekly/bi-weekly transition status calls, tollgate reviews, go-live readiness meetings and other project meetings; prepare agendas, document decisions, and track action items to closure
- Manage engagement discovery and assessment, including portfolio and database review, lease document collection, inventory and exception reporting, baselining of current client processes, and identification of non-lease data required for system upload
- Oversee setup and configuration of the client’s lease administration database (e.g., Visual Lease, CoStar Real Estate Manager), including abstraction field lists and specifications, responsibility matrices, business rules, non-lease data setup forms, and user setup with appropriate security roles
- Develop the abstraction scope and specifications with each client, including a pilot/sample abstraction for client review and approval prior to full portfolio rollout
- Define tasks, allocate project staff, and assign responsibilities to staff
- When necessary, complete the lease abstraction work for a particular project
- Review tracking and exception logs of open questions, current project status, completion rates and maintains hours allocated to project(s)
- Provide final level quality control review and approval of abstraction work product, overseeing Scribcor’s multi-level QA process (including AI-assisted validation) as well as data validation sample audits and scorecards
- Support development of client playbooks documenting processes, procedures, workflows, and abstraction standards
- Manage a smooth handoff from transition to the ongoing Account Management team at go-live, including cross-training and documentation transfer
- Communicates with internal executive sponsor regarding questions, issues, project status or other situations as they arise; coordinates with Associate Director of Operations for additional resources or staffing to ensure project completion within specified timelines
- Document and disseminate best practices, process improvements, and identified issues to strengthen internal controls and enhance data quality, including coordination with and support of the Scribcor India Service Center
- Participate in prospective client presentations, scoping, pricing and other proposal activities, providing operational insight, delivery methodology, and transition support as needed
- Own and coordinate accountability for the timeliness, accuracy, and quality of client abstractions, reporting, and related deliverables, ensuring adherence to defined scopes, SLAs, and quality standards
- Support monthly invoicing process
Skills
- 3+ years of professional experience in project management, business operations, or program management
- Direct, relevant commercial real estate experience
- Demonstrated ability to execute successful projects within agreed parameters and on time
- Legal / Paralegal / Accounting / Finance / Lease Administration background
- Experience with lease administration software helpful
- Familiarity with lease administration and lease data systems such as Visual Lease and CoStar Real Estate Manager (experience with similar platforms such as Lucernex, MRI, Tango, or ProLease also valuable), including database setup, configuration, and data loading
- Working knowledge of commercial lease documents and terminology, including amendments, options, critical dates, CAM/operating expense reconciliations, security deposits, and tenant improvement allowances
- Understanding of lease abstraction methodology, abstraction scope and field list development, and data validation and quality assurance processes
- Strong communication, presentation, and meeting facilitation skills with client stakeholders at all levels
- Meticulous and Detail Oriented
- Exceptional time management and organization skills
- Ability to find and dissect problems and solution problems creatively and resourcefully
- Strong Proficiency with MS Office (particularly Excel), Adobe, SharePoint, and similar programs; experience with Smartsheet or comparable project management and tracking tools
- Effectively manage multiple projects and client transitions simultaneously and successfully
- Experience coordinating with global or offshore delivery teams across time zones
- Ability to work independently or as part of a team
- Accept new challenges and opportunities without difficulty
- Pro-active, motivated, and diligent
- The physical demands represent the requirements employees must be able to perform the essential job functions with or without reasonable accommodations
- Regularly required to sit, stand, write, review and type reports, compile data, operate a computer, communicate, listen, and assess information. Visual requirements also include distant, close and color vision, and ability to adjust focus
- The employee may move about the office complex, may travel to other office locations, walk far distances, and may lift, push, pull or move up to 25 pounds
- Bachelor's Degree preferred
Benefits
- Opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world.
- A culture of excellence that drives customer success.
- Comprehensive Medical, Dental, Vision & RX Coverage
- Paid Time Off & Holidays
- 401K
- Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Company Overview