Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is a people-centered university focused on transforming lives and expanding access to education. The Learning Insights and Impact Consultant supports learning evaluation, reporting, data analysis, visualization, and operational effectiveness to inform workforce capability development and data-informed decision-making across the university.
Responsibilities
- Support the implementation and continuous improvement of learning insights (to include intake and needs assessments), evaluation, reporting, and operational effectiveness practices across Talent Capability and Learning, leveraging approved artificial intelligence (AI) tools where appropriate
- Partners with TCL Learning Experience leaders and TCL Center of Excellence team members to support needs assessment, learning evaluation, and reporting activities that inform learning effectiveness and organizational priorities
- Collect, evaluate, and synthesize qualitative and quantitative data to identify trends, risks, and opportunities for improvement, including the responsible use of artificial intelligence (AI) to support analysis and synthesis
- Support the application and design of established learning evaluation methodologies (e.g., Kirkpatrick Model, Phillips ROI Methodology) to measure learning effectiveness and inform continuous improvement
- Support the maintenance of evaluation approaches, surveys, reports, dashboards, and insight summaries
- Develop and deliver recurring reports and visualizations that provide visibility into learning performance, engagement, and outcomes
- Serve as a point of contact for key platforms, including Qualtrics and Workday, and support reporting and learning system capabilities across Power BI and Brightspace (and other LMS)
- Translate data into clear insights and recommendations that support decision-making and continuous improvement
- Apply systems-thinking to understand the relationships between learning initiatives, processes, and stakeholder needs, and to identify improvement opportunities
- Contribute to the development and maintenance of standardized processes, documentation, and reporting practices
- Support operational activities related to learning systems, reporting tools, and evaluation processes
- Partner with cross-functional teams, including People Analytics, People Team Technology and Business Analytics, to support data integrity and reporting alignment
- Identify and communicate opportunities to improve processes, reporting, and stakeholder experience
- Support Talent Capability and Learning initiatives, university priorities, and cross-functional projects as assigned
- Foster collaborative relationships and contribute to a culture of continuous improvement, operational excellence, and data-informed decision-making
- Attendance, punctuality, and reliability are essential functions of this role
- Other duties and responsibilities as assigned
Skills
- * Bachelor's degree
- * Minimum of three years of experience in learning and development, analytics, reporting, organizational support, or related areas
- * Experience collecting, evaluating, and interpreting data to support insights and decision-making
- * Strong organizational, communication, and collaboration skills
- * Demonstrated ability to manage multiple priorities in a fast-paced, cross-functional environment
- * Experience working with reporting tools, survey platforms, learning systems, or similar technologies; such as Qualtrics, Brightspace, Compass(other LMS), Power Bi and Workday
- * Strong written and verbal communication skills
Benefits
- Option to work remotely in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming, provided employees reside in and work from an approved state and have reliable internet access and a dedicated, properly equipped workspace.
- As a full-time employee at SNHU: High-quality, low-deductible medical insurance
- As a full-time employee at SNHU: Low to no-cost dental and vision plans
- As a full-time employee at SNHU: 5 weeks of paid time off (plus almost a dozen paid holidays)
- As a full-time employee at SNHU: Employer-funded retirement
- As a full-time employee at SNHU: Free tuition program
- As a full-time employee at SNHU: Parental leave
- As a full-time employee at SNHU: Mental health and wellbeing resources
Company Overview