Note: The job is a remote job and is open to candidates in USA. Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. The Director, Operations Reporting & Analytics will lead operational and clinical reporting, establish trusted KPI standards, build dashboards and self-service analytics, and ensure reporting readiness for new-market launches. The role also manages and develops the analytics team while partnering cross-functionally to turn data into actionable decisions.
Responsibilities
- Own the strategy, standards, tooling, and governance for operational and clinical reporting across all Matter Health markets
- Design, build, and maintain dashboards and scorecards that measure market, provider, Care Support, clinical, and enterprise performance
- Establish and maintain a single source of truth for enterprise KPI definitions, calculation methodologies, metric logic, and naming conventions
- Partner with Data Engineering and IT to define data-pipeline requirements, improve data quality, and develop scalable reporting and analytics solutions
- Translate operational, clinical, financial, and executive business questions into clear reporting requirements and actionable insights
- Own reporting readiness for new-market launches, including dashboards, data feeds, KPI definitions, and reporting infrastructure
- Build self-service reporting capabilities and train market and functional leaders to use data and reporting tools effectively
- Manage the analytics roadmap and prioritize recurring reporting needs alongside ad hoc analysis requests from executive leadership
- Partner with Finance, Clinical Operations, Quality, and Implementation to support budgeting, forecasting, risk stratification, care-model decisions, and organizational planning
- Establish reporting quality-control processes and resolve inconsistencies in data, metric calculations, and dashboard outputs
- Drive continuous improvement in reporting turnaround times, data accuracy, dashboard adoption, and the end-user experience
- Gather feedback from reporting users and incorporate that feedback into dashboard design, reporting priorities, and process improvements
- Ensure reporting and analytics practices comply with HIPAA, data-privacy standards, and applicable healthcare requirements
- Manage, coach, and develop analysts and reporting specialists while helping scale the team as the organization grows
- Model Matter Health’s values of Empathy, Trust, Tenacity, Teamwork, and Curiosity
Skills
- Bachelor's degree in data analytics, business, statistics, health informatics, or a related field, or equivalent professional experience
- Eight or more years of progressive experience in reporting, business intelligence, analytics, or a related function
- Five or more years of direct people-leadership experience
- Demonstrated success building or scaling enterprise reporting and analytics capabilities within healthcare, multi-location services, or another high-growth operating environment
- Strong hands-on experience with business intelligence and data-visualization tools such as Power BI, Tableau, or Looker
- Advanced SQL skills and experience working with complex datasets
- Experience partnering with data engineering teams on data-pipeline requirements, data models, integrations, and reporting infrastructure
- Experience defining enterprise KPIs and establishing consistent metric logic, calculation methodologies, and reporting standards
- Experience developing operational dashboards, executive scorecards, and self-service reporting capabilities
- Demonstrated ability to translate complex data into clear, actionable insights for operational, clinical, and executive audiences
- Experience managing competing priorities and balancing recurring reporting requirements with ad hoc analytical requests
- Strong leadership, communication, stakeholder-management, and cross-functional collaboration skills
- Ability to operate strategically while remaining closely involved in hands-on reporting and analytics work
- Knowledge of HIPAA, data privacy, and appropriate handling of healthcare information
- This is a remote position for candidates based in Tennessee
- Candidates must currently live in Tennessee or be willing to relocate before their start date
- This position requires occasional travel to Matter Health markets and administrative offices for meetings, training, and go-live support
- Travel may be required up to 25% of the time
- Experience with healthcare quality or regulatory reporting, including CMS Star Ratings, HEDIS, or Medicaid and Medicare encounter data
- Experience working within Medicaid, Medicare Advantage, value-based care, primary care, in-home care, or community-based care
- Experience supporting budgeting, forecasting, risk stratification, or care-model performance reporting
- Experience leading reporting readiness for new markets, locations, products, or operational launches
- Experience supporting geographically distributed or multi-market teams
- Experience with athenaOne, Salesforce, or URSA
- Experience building an analytics team or expanding a reporting function within a rapidly growing organization
Benefits
- Remote position for candidates based in Tennessee
- Medical, dental, and vision coverage
- Employer-funded HSA options
- Employer-paid life and disability insurance
- Voluntary illness, accident, and hospitalization coverage
- Access to Matter Health’s in-person and virtual care services
- 401(k) with company match beginning at Day 60
- Access to financial wellness resources
- Up to four weeks of Paid Time Off
- 10 paid company holidays
- Two volunteer days annually
Company Overview