Note: The job is a remote job and is open to candidates in USA. Amplitude is hiring a Learning Experience Designer for its Customer Education team. The role creates and improves eLearning, instructional videos, and certification programs to help customers effectively use Amplitude’s analytics platform, using learner feedback and analytics to refine learning experiences.
Responsibilities
- Design and develop high-quality eLearning modules, instructional videos, and interactive content for Amplitude Academy and beyond
- Identify opportunities to improve education systems, workflows, and learner experiences through technology and automation, including AI tools
- Assist with the design and enhancement of high-stakes certification programs, ensuring they align with industry standards and deliver meaningful value to learners
- Collaborate on the development of certification exam questions, applying industry best practices to ensure they are accurate, rigorous, and aligned with program objectives
- Collaborate with cross-functional subject matter experts (SMEs) and stakeholders to translate complex topics into clear, engaging, and effective learning experiences
- Manage projects end-to-end, from concept through launch, ensuring timelines are met and content aligns with learning objectives
- Leverage learner feedback and analytics to iterate and improve learning content over time
- Contribute to the overall learning strategy, working closely with other learning functions to align with company goals and learner needs
Skills
- 5+ years of experience in instructional design, learning experience design, or a related field, focusing on eLearning and/or certification development
- Proficiency in course development tools (SCORM authoring, LMS, video editing), and other relevant eLearning development tools
- Strong use of AI to drive learning outcomes
- Experience working on high-stakes certification programs from development to launch
- Ability to transform technical or complex information into clear, concise, and engaging learning experiences
- Strong project management skills with the ability to balance multiple priorities and deliver high-quality content on time
- Ability to adapt and pivot quickly in response to evolving priorities and feedback from Product and Engineering teams to ensure learning content aligns with the latest product updates and innovations
- Excellent communication and collaboration skills, comfortable working cross-functionally with SMEs and stakeholders
- Knowledge of learning analytics and how to leverage data to improve learning experiences
- Familiarity with adult learning theory and instructional design best practices
- Experience in the tech or SaaS industry, particularly in analytics or data-driven environments
- Familiarity with Amplitude, product analytics, experimentation, or data management
- Experience building MCP servers, LLM skills, or applications that use language models
Benefits
- Medical, Dental, and Vision insurance, with 100% employer-paid premiums for employees on select plans
- 401(k) retirement plan with an employer match of up to 1% of eligible pay each pay period, up to $2,000 annually
- Flexible time off and paid holidays
- Stipends for wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), and new hire home office equipment
- 12 weeks of paid parental leave
- Carrot Fertility Benefits and adoption/surrogacy support
- Back-up child care support
- No-cost employee access to Modern Health coaching and therapy sessions
- Employee Stock Purchase Program (ESPP)
- Mentorship programs and management training
- Wellness initiatives
- Charitable giving grant for every Ampliteer
- Paid volunteer time off
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