Note: The job is a remote job and is open to candidates in USA. Golden Entertainment, Inc. operates a diverse portfolio of hospitality, gaming, and entertainment properties and offers career opportunities focused on employee success. The Learning & Development Specialist supports Human Resources by delivering orientations, leadership training, and professional development programs, while creating training materials, maintaining records, evaluating effectiveness, and partnering with leaders to support operational excellence.
Responsibilities
- Provide timely and courteous guest service consistent with the company's guest service culture
- Facilitate in-person training classes aligned with learning objectives and approved curriculum
- Assist in the development and implementation of onboarding, leadership, and operational training programs
- Create training materials and internal communications to support team member development and Human Resources initiatives
- Maintain training records and documentation; track internal and external training completions
- Evaluate training effectiveness through testing, feedback, and reporting
- Partner with HR team members and department leaders to ensure consistent delivery of training aligned with company standards
- Contribute to internal communications and HR-related events as needed
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
Skills
- 4 years of Training and Development experience in a gaming or hospitality industry
- Ability to follow instructions and complete tasks accurately in a fast-paced environment
- Strong communication skills and willingness to work as part of a team
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
- Skilled in presenting training content to individuals and groups effectively
- Demonstrated understanding of leadership development, program planning, and performance evaluation
- Ability to access and input information using a moderately complex computer system
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
- At least 21 years of age
- High School Diploma or equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Occasionally push/pull up to 75lbs
- Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
- Regularly squat, kneel, reach, bend, twist
- Frequently sit and work at a desk or computer
- Frequently standing and walking
- Ability to communicate using in-person speech, radios, and telephone
- Ability to hear, understand, and distinguish speech and/or other sound in person
- Ability to distinguish between shades of color
- Ability to use tools or equipment requiring a high degree of dexterity
Company Overview