Note: The job is a remote job and is open to candidates in USA. Oracle provides data, infrastructure, applications, and expertise that support innovations and healthcare solutions. The Learning Consultant will design, deliver, and improve EHR learning programs, facilitate train-the-trainer initiatives, support customer trainers and end users, and contribute to training readiness, adoption, reporting, and continuous improvement for Federal customers.
Responsibilities
- Deliver instructor-led, virtual, and hands-on training for a variety of learner groups and experience levels
- Facilitate train-the-trainer programs that prepare designated customer trainers to deliver approved Oracle Health training content
- Guide customer trainers through practice delivery, course logistics, learner-engagement techniques, and the use of standard training materials
- Observe trainer practice sessions and provide clear, constructive feedback to strengthen facilitation skills and readiness
- Support trainer readiness through refresher sessions, learning resources, and updates when workflows or training content change
- Deliver EHR training in support of deployments, go-lives, ongoing adoption, and other customer initiatives
- Help develop and update facilitator guides, presentations, job aids, quick reference guides, and learner activities
- Adapt delivery style and examples to meet learner needs while staying aligned with approved workflows and training standards
- Provide day-to-day support to learners and customer trainers during training and go-live activities
- Gather learner and trainer feedback and identify common questions, knowledge gaps, and opportunities to improve the learning experience
- Support observations and performance assessments and provide practical feedback to help learners and trainers improve
- Escalate training risks, content issues, or readiness concerns to the appropriate learning lead or project partner
- Assist with updates to training content based on workflow changes, learner feedback, and project direction
- Contribute to knowledge-sharing activities across the learning team and customer training community
- Partner with subject-matter experts, project teams, customer trainers, and customer stakeholders to validate training content and support learner readiness
- Participate in working sessions and meetings to understand changes to workflows, systems, and project priorities
- Communicate training status, learner feedback, trainer-readiness updates, and open questions to learning leads and project partners
- Build positive working relationships with customers, SMEs, trainers, and cross-functional team members
- Track training attendance, completion, learner feedback, trainer readiness, and other defined learning metrics
- Assist with preparing training reports and summaries for project and learning leadership
- Use feedback and data to suggest practical improvements to training content, facilitator support, and delivery approaches
- Help reinforce learning and adoption activities that support changes to Oracle Health workflows and technology
- Support end users and customer trainers as they build confidence with new processes and systems
- Follow established learning, change-management, and customer-engagement practices
- As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications
Skills
- Applicants are required to read, write, and speak the following languages: English
- Must be a US Citizen
- * 2+ years of experience delivering training, supporting learning programs, or facilitating end-user education in a healthcare, technology, or consulting environment
- * Experience delivering or supporting train-the-trainer programs, including preparing facilitators to deliver consistent, engaging end-user training
- * Ability to facilitate engaging instructor-led and virtual training sessions
- * Familiarity with adult-learning principles and basic instructional-design practices
- * Strong communication, organization, and customer-service skills
- * Ability to work collaboratively with subject-matter experts, project teams, customer trainers, and customer stakeholders
- * Willingness and ability to travel up to 100% based on business and customer needs
- * Experience with EHR, EMR, clinical systems, healthcare workflows, or enterprise technology is strongly preferred
- * Experience with Oracle Health, Cerner, Epic, or another major EHR platform
- * Experience coaching trainers or peers on facilitation skills, learner engagement, and effective use of training materials
- * Experience supporting EHR implementations, go-lives, workflow changes, or end-user adoption
- * Experience creating or updating facilitator guides, job aids, quick reference guides, presentations, or other learning materials
- * Experience working in a Federal healthcare environment
Benefits
- May be eligible for bonus and equity.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
- Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview