Note: The job is a remote job and is open to candidates in USA. TEKsystems Global Services provides technology, strategy, design, execution, and operations solutions for enterprise clients. The Learning Consultant leads large-scale learning and organizational change initiatives, applying instructional design and adult learning expertise to assess needs, design curricula, coordinate training delivery, evaluate outcomes, and mentor instructional design teams.
Responsibilities
- Lead the efforts to analyze and confirm the performance problem
- Lead efforts to collect data needed for learning and performance solutions and to inform change strategies
- Conduct audience analysis of learners and stakeholders to document audience preferences and characteristics through interviews, surveys, and focus groups
- Lead the job-task analysis for impacted roles to identify critical competencies, performance support needs, and learning objectives
- Analyze client source content, target audience demographics, job tasks, and learner environment to identify learning objectives and appropriate instructional strategies
- Recommend learning and measurement strategies
- Catalog Subject-Matter-Experts and engage during analysis
- Coordinate the identification of subject-matter-experts or performance exemplars with the client
- Create detailed curriculum maps that reflect the analysis and demonstrate the closure of knowledge or skill gaps
- Develop learning objectives that are aligned with organizational goals
- Consult with stakeholders to shape and confirm the learning strategy
- Apply the appropriate instructional design methods (e.g., ADDIE, Agile)
- Create options for delivering engaging training or performance support (e.g., simulations, job-aids, games, hands-on activities, interactive case studies, role-plays, and assessments)
- Develop final report of recommendations that meet the client's expectations and budget
- Provide thought-leadership on adult learning theory and principles, adoption accelerators, and delivery options
- Create and manage epics and stories for agile projects
- Communicate progress and outcomes of learning programs to key stakeholders
- Assist customers with Learning Management System (LMS) selection and implementation recommendations
- Assist with recommendations for course registration and prework
- Coordinate instructor assignments
- Track instructor deliveries
- Develop an evaluation plan that can be used to gauge the impact of training interventions on performance and organizational goals
- Develop a maintenance and operation plan outlining solution delivery (i.e., training or performance support) and maintenance needs
- Develop and implement communication plans to promote learning initiatives
- Develop playbooks to support rollout of training programs - Train-the-Trainer, etc
- Actively research and mentor team on emerging learning technologies, methodologies, and support systems resulting in the most effective and efficient solutions
- Identify new potential internal and external relations for tool, technology, and capability advancement
- Raise the bar on existing learning solution development process, techniques, and solution types appropriate to improve instructional design and development skills
- Mentor and coach Instructional Designers to ensure consistent delivery of high-quality solutions
- Lead development of learning standards for organization
- Monitor and review instructional design deliverables
- Resolve complex problems and mitigate risks
- Present issues and negotiate effective solutions for resolution in a highly complex or sensitive cross functional environment
- Apply business and financial skills to managing instructional design projects
- Adhere to financial budget and timelines for complex projects
- Collaborate with cross practice partners to co-create solutions and provide recommendations for addressing risks and issues
- Ability to anticipate interdependencies and potential risks across projects
- Ensure a "meets expectations" for CSAT of supported projects/clients
- Meet deliverable goals and quality expectations based on business requirements
- Manage cross-practice partnerships to ensure success
- Highly independent and a team leader
- Foster collaboration and partnerships by actively engaging team members to leverage their expertise and diverse experiences in developing effective solutions
- Build relationships among development team and stakeholders
- Influence work of supporting team members when serving as project team lead
- Accountable for own behavior to achieve highest level of teamwork and collaboration
Skills
- A BS or BA degree from an accredited university, ideally in Instructional Design, Adult Education, Human Performance Improvement/Technology
- 7 or more years of experience in Learning Strategy or another related field
- 3 or more years of experience providing Learning Consulting in a corporate environment
- Demonstrated ability to manage complex projects and multiple priorities in a fast-paced environment at a high level of competence
- Effective collaboration skills with vendors, internal customers, and clients
- Ability to build and maintain credibility with internal and external contacts
- Exceptional oral and written communication, presentation, and facilitation skills to deal with internal and external contacts
- Strong consulting, analytical, negotiating, problem-solving, decision making, and problem-solving skills
- Comprehensive knowledge of e-learning and industry standards (such as SCORM and AICC) that govern how digital learning content interacts with Learning Management Systems
- Comprehensive knowledge of instructional design methodologies, adult learning principles, human behavior and performance, methods for curriculum and training design, and the measurement of training effectiveness
- Proficient in leveraging human performance improvement methodologies to identify performance gaps, develop targeted solutions, and evaluate effectiveness
- Demonstrated analytical, critical thinking, and problem-solving skills
- Comprehensive knowledge of common of current learning development software
- Ability to analyze source content and extract relevant information for instructional purposes
- Working knowledge of main TGS business areas, including AI, application modernization, data modernization, and ITSM
- Ability to use visualization and diagramming tools (e.g., Mirro, Visio) to design and communicate instructional design concepts, curriculum structures, and learning workflows
- Proficiency with online communication tools (e.g., Microsoft Teams, SharePoint) and etiquette for engaging in asynchronous communications
- Demonstrated ability to apply a consultative approach, including active listening, problem analysis, and solution-oriented communication to address client need
- Excellent written and verbal communication skills with a thorough knowledge of English grammar, composition, and conventions for different contexts (formal and informal)
- Strong collaboration and leadership skills to build trust with client and internal stakeholders and provide directions to team
- Ability to identify problems, risks, and issues; engage clients in challenging conversations to address concerns, mediate effectively, develop solutions, and implement a course of action
- Ability to interpret unclear or evolving requirements and translating them to well-defined, actionable steps
- Strong business acumen with proven ability to deliver impactful presentations (e.g., persuasive, informative, facilitative, advisory) and manage client relationships effectively
- Professional interpersonal communication and conflict resolution skills
- Skilled in planning and prioritizing work to optimize productivity and meet deadlines
- Ability to work independently while collaborating in a team environment
- Ability to organize, prioritize, coordinate and implement multiple projects
- Strong emotional intelligence skills for understanding perspectives, managing emotions, and maintaining positive client and team interactions
- Ability to identify and document risks using structured tools and frameworks
- Highly independent and a team leader
- MA preferred
Benefits
- If eligible, Medical, dental & vision
- If eligible, Critical Illness, Accident, and Hospital coverage
- If eligible, 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- If eligible, Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- If eligible, Short and long-term disability
- If eligible, Health Spending Account (HSA)
- If eligible, Transportation benefits
- If eligible, Employee Assistance Program
- If eligible, Time Off/Leave (PTO, Vacation or Sick Leave)
- Fully remote position
Company Overview
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