Note: The job is a remote job and is open to candidates in USA. Hone is an online medical clinic focused on healthcare and longevity. The Learning and Development Specialist owns training for the Patient Care Team, designing and delivering new-hire training, tracking ramp progress, and using performance data and feedback to address training gaps.
Responsibilities
- Own the care team training program end to end: set the strategy, build and deliver new hire training with practice and assessments, and keep improving it
- Track how each new hire is ramping, so we can see who's on track, who isn't, and where the gaps are
- Use quality audits, performance data, and manager feedback to find training gaps, and build training that closes them
- Keep training current as treatments, services, and workflows change
- Work with cross-functional teams and subject matter experts (Pharmacy Ops, Clinical, QA) to keep content accurate
- Make sure training is ready to run when the business needs a class
Skills
- Self-driven, with a record of owning a program end to end, from strategy through delivery and improvement
- Experience designing and running training for a high-volume support or care team
- Experience using performance or quality data to find gaps and measure whether training works
- Strong presentation, communication, and facilitation skills
- Proven ability to handle challenging situations with patience and professionalism
- Strong organization skills and the ability to manage multiple projects and deadlines
- Familiarity with learning management systems and training tools
- Preferably in healthcare or telemedicine
Benefits
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): remote-first work environment.
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): equity options.
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): health, dental, and vision insurance coverage.
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): short-term disability and basic life coverage.
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): Flexible Spending Accounts (FSAs).
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): Lifestyle Spending Accounts (LSAs).
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): federal holidays and uncapped time off for exempt employees.
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): budget for the technology tools you need (laptop, monitor, and/or special software).
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): company-sponsored activities to foster engagement (both virtual and in-person).
- For full-time, regular employees (not independent contractors, part-time employees, temporary employees, or interns): waived membership fees for any Hone team members utilizing Hone products.
Company Overview