Note: The job is a remote job and is open to candidates in USA. The Research Foundation of The City University of New York (RFCUNY) is seeking an experienced Learning and Development Program Manager to join their training team. This role is integral to managing the design, development, and delivery of energy training programs aimed at helping City facilities personnel make informed energy decisions.
Responsibilities
- Support an action learning methodology to define process improvements and best-practice solutions related to emerging opportunities in education, workforce development, and training program operations
- Ensure vendor-delivered learning programs align with program goals and adhere to current best practices for adult learners
- Oversee the management and coordination of Continuing Education and Training (CE/T) learning events, facilitate data collection, and ensure completion of the assessment process in collaboration with delivery partners
- Support the review, adaptation, and implementation of instructional content provided by vendors for in-person, remote, and self-paced delivery, ensuring alignment with program standards
- Maintain an existing curriculum portfolio by coordinating updates with subject matter experts and external partners to ensure content remains relevant and aligned to energy-related local laws and policies
- Partner with the Program Effectiveness team to evaluate training outcomes, vendor performance, and program impact, and make recommendations for improvement. performance, program impact, and make recommendations for improvement
- Provide guidance and support to subject matter expert instructors and external training partners to ensure quality and consistency in program delivery
- Participate in program observations, vendor evaluations, and assessments related to the delivery of energy management training
- Manage multiple priorities, tasks, and projects across vendors, stakeholders, and program workstreams
- Learn new processes, systems, and technology with minimal direction to support program operations
- Lead special projects that support energy savings initiatives and/or enhancements to the EMI program
- Leverage key functionality of the Blackboard Learning Management System to administer programs, including uploading and managing content, tracking learner progress, providing technical support for instructors, and ensuring learner assessment records are maintained appropriately
- Other duties as assigned
Skills
- Bachelor's degree
- 3-5 years' experience designing, developing, or implementing training for adult learners
- 3-5 years' experience in program and operations management, including demonstrated process design and project management
- Experience evaluating technical subject matter experts for instructor-led classroom or virtual delivery
- Experience managing stakeholder relationships, including clients and partner organizations
- Organizational skills, attention to detail, and ability to follow established processes
- Ability to communicate effectively, both orally and in writing
- Excellent customer service skills
- Ability to work independently and also collaboratively with the team and stakeholders
- Strong computer skills required: (e.g., Microsoft Word, Excel, PowerPoint, Outlook)
- Master's-level degree in instructional systems design, training delivery or e-Learning development for adult learners
- Experience working with City and/or State agencies
- Experience analyzing measurement and evaluation metrics
- Experience with content authoring software such as Articulate 360
- Experience with Learning Management Systems, specifically Blackboard
- Industry certifications in instructional design or training facilitation
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