Note: The job is a remote job and is open to candidates in USA. Sprinklr is hiring a Lead Technical Consultant to serve as a dedicated strategic advisor and technical strategist for Dell. The role guides customer adoption and optimization of the Sprinklr platform through consultation, analytics and reporting, technical architecture, integrations, and proactive recommendations.
Responsibilities
- Serve as the dedicated trusted advisor for Dell stakeholders
- Build strong relationships across business, operations, analytics, and technical teams
- Conduct regular consultation sessions to understand evolving priorities and strategic initiatives
- Translate business objectives into scalable platform solutions and measurable outcomes
- Advocate for customer success while balancing platform capabilities and best practices
- Maintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities
- Provide confident and credible guidance to customer stakeholders
- Serve as the first point of technical validation before engaging Product or Engineering teams
- Research existing capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests
- Clearly articulate customer requirements into actionable business and technical use cases
- Design reporting solutions based on business outcomes rather than requested deliverables
- Help customers define measurement frameworks, KPIs, dashboards, and operational reporting strategies
- Develop scalable approaches for:
- Drive adoption of efficient reporting practices and automation opportunities
- Monitor industry trends, competitor platforms, AI innovations, and digital engagement technologies
- Anticipate future customer needs and proactively recommend solutions
- Evaluate new market capabilities and determine relevance to Dell's business objectives
- Partner with Product teams to communicate strategic customer perspectives and emerging trends
- Proactively identify performance, configuration, workflow, and adoption opportunities
- Develop improvement plans and present actionable recommendations to customer stakeholders
- Analyze platform usage patterns and recommend efficiency improvements
- Drive initiatives focused on increasing customer ROI and operational effectiveness
- Lead strategic monitoring and alerting reviews, including:
- Review current alert architecture and alert types in use
- Identify noisy, redundant, or ineffective alerts
- Recommend improvements to severity, threshold, and alert lifecycle configuration
- Evaluate AI-powered alerting and summarization capabilities
- Develop competitor intelligence and awareness monitoring programs
- Define best practices for scalable monitoring operations
- Provide consultative guidance on integrations and connector strategies
- Lead architecture reviews and solution design discussions
- Assess platform adoption and integration effectiveness
- Review API usage and best practices
- Support global deployment planning and complex technical initiatives
- Partner with Engineering and Product teams when advanced technical solutions are required
Skills
- Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline
- 8+ years of enterprise SaaS, consulting, customer success, managed services, or technical account management experience
- 5+ years working directly with Sprinklr or comparable enterprise CX platforms
- Social Listening
- Reporting & Analytics
- API Integrations
- Workflow Automation
- Enterprise Customer Engagement Platforms
- Data Visualization
- Digital Customer Experience Solutions
- Strong executive communication and presentation skills
- Proven success influencing stakeholders across technical and business audiences
- Ability to work independently within highly visible strategic accounts
- Sprinklr certifications across multiple solution areas
- Experience supporting Fortune 100 or Fortune 500 customers
- Technical Account Management experience
- Familiarity with AI-driven workflows and analytics platforms
- Experience designing enterprise reporting frameworks
- Knowledge of social media, influencer marketing, customer care, and listening programs
- Experience with enterprise integrations and API ecosystems
Benefits
- Voluntary healthcare coverage for you and your family in countries where applicable
- Paid time off
- Open Mentoring Program designed to support growth
- Discretionary bonus plan, commission plan, and/or equity plan, depending on role
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Company Overview
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