Note: The job is a remote job and is open to candidates in USA. Memorial Hermann Health System is dedicated to delivering high quality healthcare and exceptional experiences. They are seeking a Lead Technical Business Intelligence Analyst who will provide technical expertise in analytics toolsets to support business intelligence deliverables, drive insights, and support data-informed decision-making across the organization.
Responsibilities
- Lead, advise and support fellow members of the Analytics Team as well as individual analytics efforts across the System through expertise with technical business intelligence tools, concepts, processes and techniques
- Serve as expert-level, technical advisor and mentor to others offering high level support, mentorship, education and training
- Ongoing interactions with subject matter domain experts within the organization to enhance knowledge of business, clinical and administrative processes and applications utilized by the various clients
- Lead projects to partner with respective customers to design, develop and implement high level analytic tools that support actionable insights across operational, strategic and tactical metrics for optimization
- Lead coordinated initiatives and partner with the greater Analytics team to evolve Memorial Hermann’s Analytics Maturity Level to incorporate the full analytics spectrum of descriptive, diagnostic, predictive and prescriptive analytics
- Facilitate efforts and initiatives with the greater Analytics Team to develop the data architecture strategy, implementation plan and customer-delivered toolset
- Active participation in and support of the Memorial Hermann Data Governance Program
- Perform regular and ad-hoc user-friendly reports and visualizations for executive and client review
- Proactive, continuous improvement of analytics services and operations through processes to detect and resolve data anomalies in a timely manner as well as keeping knowledgeable of and championing the implementation of emerging technologies and techniques to better analyze, distribute and integrate information
- Provide support from data model, quality, integrity, validity analysis through resolution to correct deficiencies within analytic, reporting and visualization applications
- Continually further analytics knowledge and technical skill set through various channels to ensure MHHS remains on the cutting edge of the Healthcare Analytics industry through implementation and integration of emerging technologies and practices
- Lead member of project teams accountable for developing curriculum and training new analytic professionals to meet the established standard
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
- Other duties as assigned
Skills
- Bachelor's degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required
- Expert proficiency with one or more of the following tools required, credentials/certification strongly preferred, as specified for position's needs: Database and Query Languages – CCL, SQL, Nomad, Oracle, Vertica, Snowflake
- Proficiency with MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access, required
- Minimum of 7 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables
- Minimum of 7 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers
- Ability to lead projects and teams independently to deliver results
- Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure and engagement
- Demonstrated critical thinking and expert creative problem-solving skills with aptitude to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes
- Analytic mindset able to draw conclusions from raw data and summarize results efficiently using logic and reasoning to identify approaches to problems both individually and advising/mentoring others in successful development of the skill
- Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken
- Exceptional time management skills and attention to detail
- Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
- Proven ability to work independently and in a leadership capacity of a team under established deadlines to drive critical outcomes
- Strong customer service, interpersonal and relationship-building skills
- Master's degree strongly preferred
- Technical certifications in relevant application(s) strongly preferred (i.e., Tableau)
- Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred
- Advanced Tableau dashboard development and data visualization experience
- Strong SQL skills and experience working with complex healthcare datasets, including claims, population health, and value-based care data
- Proven ability to translate business needs into actionable analytics, reporting, and insights
- Strong problem-solving, critical thinking, and time management skills with the ability to adapt to changing priorities
- Experience troubleshooting data quality, reporting, and dashboard issues
- Excellent communication and stakeholder partnership skills, with the ability to present findings to diverse audiences
- Knowledge of Epic EMR and healthcare operations preferred
- Experience leading analytics projects, mentoring team members, and learning new technologies
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