Note: The job is a remote job and is open to candidates in USA. Reqroute, Inc is seeking a Lead Support Analyst for a remote contract role. The position focuses on application support leadership, broadcast management systems, IT service management, incident resolution, SQL and Oracle PL/SQL, reporting, and ticket management workflows.
Skills
- Experience Required: 6-8 Years
- Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role
- Experience leading a team of Application Support Analysts
- Working knowledge of the Windows operating environment
- Competency in relational database structures, particularly SQL and Oracle PL\•SQL
- Experience in Service Desk environments and IT ticket resolution workflows
- Experience with Service Now, Jira or other ticket management software
- Experience with process documentation and process documentation tools (such as PowerPoint and Visio)
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus
Benefits
- Remote work arrangement
Company Overview