Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company. The company is seeking a Lead Software Engineer to design, develop, secure, modernize, and support enterprise omnichannel APIs for member-facing digital and voice applications. The role also involves applying AI-assisted engineering practices, collaborating across technical teams, and providing Tier 3 production support.
Responsibilities
- Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities
- Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls
- Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization
- Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions
- Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities
- Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams
- Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders
- Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement
- Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption
Skills
- Proven experience designing, developing, and supporting enterprise APIs
- Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization
- Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices
- Experience improving or modernizing existing APIs in production environments
- Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams
- Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices
- Strong troubleshooting and production support experience for enterprise applications or platforms
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required
- Satellite and Wireless Internet service is NOT allowed for this role
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested
- Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms
- Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting
- Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions
- Experience with API testing and development tools such as Postman, SoapUI, or similar platforms
- Knowledge of event-driven architecture, data access patterns, identity and access management, and enterprise integration patterns
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- Remote position
Company Overview
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