Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking an experienced Lead Software Engineer with deep expertise in the Pega Platform to drive the design, development, and implementation of enterprise-scale workflow and AI solutions. The role involves partnering with business and technology stakeholders to deliver scalable and innovative solutions while mentoring development teams.
Responsibilities
- Design, architect, and deliver enterprise-grade applications using the Pega Platform
- Serve as the technical lead for complex Pega implementations across multiple business domains
- Design and implement AI-powered solutions leveraging Pega GenAI, Knowledge Buddy, Agentic AI, and related capabilities
- Build and optimize Next-Best-Action strategies using Pega Customer Decision Hub (CDH)
- Lead solution architecture, application design, and code reviews to ensure scalability, maintainability, and performance
- Develop reusable frameworks, components, and enterprise design standards
- Integrate Pega applications with enterprise systems using REST, SOAP, messaging, and event-driven architectures
- Drive CI/CD implementation, DevOps best practices, automated testing, and release management
- Troubleshoot complex production issues and provide technical leadership for critical incidents
- Mentor and coach developers, Senior System Architects, and System Architects on Pega best practices
- Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders to define technical roadmaps
- Ensure compliance with enterprise security, governance, and regulatory standards
- Stay current with emerging Pega capabilities, AI technologies, and industry best practices
Skills
- Bachelor's Degree and 6 years of experience in Software application development and maintenance
- OR
- High School Diploma or GED and 10 years of experience in Software application development and maintenance
- Pega Lead System Architect (LSA) certification
- Bachelor's degree in Computer Science, Engineering, or a related field
- 8+ years of hands-on experience developing enterprise applications using the Pega Platform
- Strong experience with Pega Customer Decision Hub (CDH), including Next-Best-Action strategies and real-time decisioning
- Hands-on experience with Pega AI, including GenAI, Knowledge Buddy, Agentic AI, and AI-powered workflow capabilities
- Strong knowledge of Pega Infinity architecture, Case Management, Decisioning, and BPM
- Experience integrating Pega with enterprise applications using REST APIs, Kafka, JMS, SOAP, and microservices
- Experience with cloud platforms (AWS, Azure, or GCP) and container technologies such as Kubernetes and Docker
- Strong understanding of CI/CD pipelines, Git, Jenkins, automated testing, and DevOps practices
- Experience leading technical teams, mentoring engineers, and driving architecture decisions
- Excellent communication, stakeholder management, and problem-solving skills
Benefits
- Variable incentives
- Bonuses
- Benefits
- Other awards as outlined in the offer of employment
Company Overview