Note: The job is a remote job and is open to candidates in USA. Steno is a company operating a nationwide network of court reporters. The Lead, Provider Ops Insights & Analytics will independently build and own the analytics function for Provider Operations, including reporting, dashboards, funnel and coverage analysis, quality and tiering, retention, and forecasting. The role partners with operational and cross-functional leaders to deliver actionable insights and drive adoption of recommendations.
Responsibilities
- Build and own the reporting and analysis backbone for Provider Operations — spanning the provider funnel (sourcing, onboarding, activation), coverage and fill rate, quality and tiering, retention, and rate strategy
- Partner day-to-day with our Provider Operations pillars and leadership to understand how the business actually runs, and translate that context into analysis the team can use
- Own dashboards and recurring reporting that make the health of the provider network visible — where it's working, where it's leaking, and why
- Build and refine a reporter quality and tiering framework that connects performance data to sourcing, retention, and incentive decisions
- Develop coverage and fill rate forecasting that flags risk by market before it becomes a miss
- Analyze retention and rate strategy — what keeps reporters engaged versus what drives attrition
- Field ad hoc data and analysis requests across Provider Operations, prioritizing based on business impact
- Partner with Product, Engineering, and Data to build proper tools and instrumentation, rather than patching solutions together manually long-term
- Present findings and recommendations to Provider Operations leadership and own follow-through on adoption
Skills
- 6+ years of experience in analytics, business operations, or a related field
- Demonstrated ability to build reporting and analysis that directly influenced operational decisions
- Proficiency in SQL and modern dashboarding/BI tools
- Strong written and verbal communication skills
- Ideally within a marketplace, staffing, or operations-heavy environment
Benefits
- Health, Vision, & Dental Benefits — generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
- Wellness/Mental Health — shared benefits to be used among employees and families
- Flexible Paid Time Off — allowing employees to find balance in their lives
- Options of Equity — we know our success is nothing without our team
- Access to a company-provided 401(k) account
- A home office setup and a monthly stipend to offset internet and phone costs
Company Overview
Company H1B Sponsorship