Note: The job is a remote job and is open to candidates in USA. ZipRecruiter is a leading online employment marketplace that connects businesses and job seekers through AI-driven matching technology and digital services. The Lead Product Manager will own the job seeker messaging channel, including message strategy, portfolio optimization, experimentation, engagement, retention, deliverability, and channel protection. The role partners closely with engineering, data science, machine learning, and marketplace teams to improve job seeker and employer outcomes.
Responsibilities
- Act as an Owner: Take full accountability for the jobseeker messaging domain, from portfolio-level KPI setting to the details of individual message performance
- Optimize the portfolio: We send dozens of distinct message types. You will lead the thinking behind which, when, and how many messages we send, and via which channels
- Obsess over your metrics: Applications delivered, job seeker activation and retention, unsubscribes and complaint rates, and the revenue carried by email placements. You will know how every message class contributes to each, and you will interrogate the why behind the numbers
- Run on experiments: You will design experiments, read, and resolve them with judgment about long-term business health, looking beyond short-term engagement
- Partner deep in the stack: Work with the engineering teams that own the messaging platform, with recommendations and matching teams on ranking and match quality inside your sends, and with the marketplace teams to understand how your product can move the needle on supply and demand
- Protect the channel: Deliverability, sender reputation, compliance, and opt-in/opt-out systems are critical areas of Product focus
- Voice of the Job Seeker: Serve as the voice of the job seeker for off-platform touchpoints. Talk to job seekers, run research, and develop the storyline behind how our messaging strategies impact the users and the business
Skills
- 7+ years of proven success in product management, with a record of delivering results
- You are a data-obsessed problem solver who doesn't just look at dashboards but interrogates the "why" behind the numbers
- You are comfortable in SQL and fluent in A/B experimentation
- You have owned email, push, or lifecycle messaging products at consumer scale, and you understand the tension between engagement volume and user trust
- You understand how to leverage machine learning to solve user problems, and you have shipped product features powered by ranking, relevance, or recommendation models
- You have a passion for speaking directly with your users and personally conducting user research
- You write and speak clearly, and collaborate well across engineering, data science, design, and go-to-market stakeholders
- You are highly driven and thrive when given the autonomy to drive massive impact
- Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare), where your work on one side had to account for outcomes on the other
- Experience building message selection, frequency capping, or channel orchestration systems, or growth/CRM automation at scale
- Working knowledge of email deliverability, sender reputation, and compliance regimes including SMS/RCS
Benefits
- We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
Company Overview
Company H1B Sponsorship